What are the responsibilities and job description for the Application Specialist position at Silver Hill Hospital?
The Application Specialist is responsible for the development, implementation, and support of software applications within the organization. This role ensures that applications function efficiently and effectively to meet users’ needs, combining technical expertise with strong problem-solving and communication skills.
Duties/Responsibilities:
- Customize and configure software applications to meet organizational requirements.
- Collaborate with IT teams to integrate new applications with existing systems, ensuring seamless functionality and data flow.
- Conduct thorough testing of applications to identify and resolve any bugs or issues prior to deployment.
- Provide technical support to users, assisting them in navigating and utilizing software applications effectively.
- Develop and deliver training programs to educate users on both new and existing applications.
- Continuously monitor application performance to identify areas for improvement and optimization.
- Diagnosing and resolving technical issues promptly minimize downtime and disruption.
- Manage application updates and upgrades to ensure systems remain current and functional.
- Maintain detailed documentation of application configurations, processes, and procedures for ongoing support.
- Generate reports on application performance, user issues, and support activities to inform decision-making.
Required Skills/Abilities:
- Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
- Strong knowledge of relevant software applications, programming languages, and operating systems.
- Proficient in diagnosing and resolving technical issues with an understanding of system architecture and integration.
- Competence in data management, including database management and data analysis.
- Ability to work collaboratively with cross-functional teams, including IT and business units.
Education and Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field
- Relevant experience in a similar role, preferably within the same industry.
- Experience in project management, including managing multiple projects simultaneously and delivering results on time.
Physical Requirements:
- Ability to move light objects weighing less than 20 pounds for short distances.
- Ability to sit at a desk and walk around for different periods of time.
Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline, and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant can handle the job requirements. Employment decisions will be based on merit, qualifications, and abilities.
