What are the responsibilities and job description for the Customer Representative position at Silver Lining Marketing?
Job Description
Job Description
We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Entry Level Customer Representative is to educate potential customers and donors about the non-profits that we work with and raise their respective profiles in the local community. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.
What are your day-to-day responsibilities as an Entry Level Customer Representative :
- Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities
- Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness
- Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction
- Maintain a broad working knowledge of our charity partners, outreach programs and goals
- Participate in daily IN OFFICE training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets areas for improvement within the customer experience, develop sales techniques, and streamline customer support.
- Perform other duties as assigned by Senior Management
What skills are we looking for in an Entry Level Customer Representative :
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