What are the responsibilities and job description for the Loomis Outside Guest Services position at SILVER REEF CASINO?
Summary: Under the direction of the Head Golf Professional, the Outside Guest Service Representative (OGSR) is to provide excellent service to all patrons, including members, property owners, guests, and non-members of the Lummi Golf Venture (LGV) enterprise. The OGSR also provides professional attention and communicates effectively with all stake-holders in-person and by telephone or intercom systems. This is a seasonal position.
Qualifications:
- Lummi/Native American/Veteran policy applies
- Must be at least 18 years of age
- Three (3) months of customer service experience preferred
- Must display a friendly and positive demeanor at all times
- Must be willing to sign confidentiality/non-disclosure agreements
- Must have reliable transportation to work.
Licensing Requirements:
- No Requirements.
Essential Job Functions:
- Greet every customer and thank them upon departure
- Obtains and maintains knowledge of products, rules and golf etiquette
- Maintains rental clubs in good working conditions
- Follows rental club check out and check in procedures
- Communicates with and react to requests from membership and guests, keeping Supervisors informed of issues or concerns
- Full understanding of and adherence to applicable policies, procedures, and state/federal regulations
- Overtime may be requested
- Keeps member’s, guests’, and rental clubs cleaned
- Keeps the club care floors and counter, driving range, power and pull carts and grass retention areas neat and clean
- Opens and closes cart and club care facilities
- Other duties as assigned
Physical/Mental Requirements:
- Must have a strong understanding of the game of golf, rules, tradition and integrity of the game
- Must have strong customer service orientation and skills.
- Must have the ability and skills for planning, communication and conflict resolution.
- Able to work with all staff in a respectful and professional manner at all times
- Must be able to exercise good judgment, balance priorities and workload
- Must be able to communicate effectively with all employees including those that work the front line and upper management
- Must have excellent time management and interpersonal skills
- Must be willing and able to adhere to Appearance Standards of the LGV
- Demonstrate interest in personal development to improve the company, yourself, and your team
- Able to work in a fast-paced environment and lead by example
- Able to demonstrate supervisor qualities such as, teamwork, calm demeanor while under pressure, and taking initiative to suggest improvements
- Work independently with minimal supervision and represent LGV with the highest integrity
- Must be able to lift up to 40 lbs unassisted
- Must be able to stand for long periods of time
- Must be able to bend, kneel, climb, walk, use hands and fingers to handle and feel objects, tools and controls
Working conditions:
- Must be willing and able to work outdoors in inclement weather
- Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays and display positive acceptance of demanding scheduling needs
