What are the responsibilities and job description for the Player Services Representative position at Silver Slipper Casino Venture LLC?
Under the direction of the Player Services Supervisor, the incumbent is responsible for Guest Service operations to ensure a positive guest experience.
Essential Job Functions:
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and SSC and departmental policies and procedures;
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees;
- Register arriving guests by completing appropriate paperwork and obtaining proper payment information;
- Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players’ Club;
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information; • Create and issue Players Services cards and promote the program and related promotions;
- Maintain integrity of database by following precise standards of data entry;
- Ensure the protection of customer’s rewards and credit lines;
- Settle account balances of departing guests by accepting payment and handling cash drawer.
- Investigates and resolves general billing discrepancies;
- Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;
- Print and process routine reports and may assist in the training of new departmental employees;
- Promote positive public/employee relations at all times;
- Maintain a clean, safe, hazard-free work environment within area of responsibility;
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;
- Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;
- Perform other duties as assigned.
Education
Preferred- High School or better
Licenses & Certifications
Required- Gaming Permit/License
