What are the responsibilities and job description for the Business Solutions Supervisor position at Silver Star?
General Summary:
Supervises the installation and maintenance of end user commercial managed services including but not limited to voice, broadband, phone systems, data equipment/services, door access and networking. Will also be responsible to achieve organizational goals, maximizing resources, meet objectives, budget, safety, and strategic and operational plans.
Essential Job Functions:
- Supervise, coordinate, and perform tasks associated with the commercial installation, monitoring and maintenance activities related to the end user voice, broadband, wireless, door access, hosted phone and other business solution systems.
- Analyze technology, resource needs, and market demand, to recommend and onboard new business solution products and strategies.
- Supervise the installation of work orders and ensure they are within budget estimates and completed in a timely manner.
- Maintain contractor relationships, ensuring that all policies and approved methods are followed and used uniformly.
- Supervises personnel, which includes work allocation and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
- Responsible for tracking and reporting of departmental metrics to ensure that corporate strategies and goals are being met.
- Responsible for employee development, including hiring, cross training, motivation, retention and performance evaluations of staff.
- Assists with budgeting and planning processes.
- Prepares and reviews various documents, i.e. contractor invoicing, data forms, network records and other reports as needed.
- Promotes and adheres to all safety policies and procedures, ensures staff have necessary licenses and certifications.
- Promotes company culture and adheres to the core values and corporate policies and procedures.
- Other duties as assigned.
Experience/Requirements:
- A related bachelor's degree is preferred. Four years of relevant experience is required.
- Proven experience in LAN networking, phone systems, IT systems, working with customers and system implementation.
- Willing to work nights and weekends when necessary to resolve outages or as the job duties require, including managing the on-call schedule for the business solutions team.
- Exceptional interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact, and diplomacy.
- Exceptional analytical skills and ability to establish business and financial justifications for initiatives.
- Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Resourceful, roll up the sleeves attitude. The successful candidate must have the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.
- Ability to hold a valid Wyoming or Idaho Driver's License.
Working Conditions:
All work is generally performed within an office and public setting environments. There will be regular travel throughout the company service area to market products and services, and out-of-area travel for training and seminars. Working hours are generally 40-50 hours per week.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
