Wellness Center | Med Spa Receptionist

Position: Wellness Center Front Office - Medical Receptionist

Are you looking for more than just a job? At Silver Tree Wellness Center in Phoenix, AZ, we believe in whole-person healing—uniting science and spirit to support our patients on their wellness journey. We are looking for a warm, organized, and service-minded Medical Wellness Center - Front Office Receptionist to be the heart of our front desk.

If you’re someone who can maintain a calm and compassionate yet high-energy demeanor in a fast-paced naturopathic medical clinic — where accuracy and attention to detail are just as important as creating a welcoming patient experience —we’d love to meet you.

About This Role

This position is for a detail-oriented, people-loving professional who enjoys creating a welcoming space while keeping things running smoothly behind the scenes. You will be a key part of our growing practice, ensuring patients feel supported from the moment they walk through our doors.

What You Bring to Our Team

✅ You are seeking a full-time position (40 hours per week) and are available Monday-Friday from 9-5.
✅ You are comfortable with the starting pay range outlined in the job description.
✅ You can reliably arrive on time and work on-site at our Phoenix location.
✅ You are professional, communicative, detail-oriented, and highly organized.
✅ You can thrive in a fast-paced environment while maintaining accuracy, warmth, and efficiency.

Your Role and Responsibilities

1. Front Desk & Patient Experience

• Be the welcoming face and voice of Silver Tree Wellness Center.
• Answer phone calls and emails with warmth and professionalism.
• Manage patient scheduling and check-in/check-out processes, including billing
• Handle medical document processing with confidentiality and care.
• Previous experience in a medical, med spa, dental, vision, or veterinary front office role would be ideal but not required

2. Community Engagement & Patient Support

• Answer inquiries and help guide prospective patients toward their best wellness options.
• Educate patients on our treatments, services, and programs in a way that aligns with our mission of natural healing and transformation.
• Assist with light sales of wellness products and services.

3. Administrative & Organizational Excellence

• Maintain inventory, supplies, and general office organization.
• Assist with transitioning patient records into our digital OptiMantra EHR system.
• Ensure compliance with HIPAA regulations (training provided if needed).

What Makes You a Great Fit

• Calm & Compassionate Presence – You can stay grounded in a fast-moving environment, ensuring every patient interaction is warm and supportive.
• Multitasking Mastery – You’re detail-oriented and can juggle multiple tasks without losing your focus or composure.
• Tech-Savvy – You’re comfortable using Mac OS and can learn new software quickly. Experience with EHR systems (like OptiMantra) is a plus.
• Clear Communicator – You have excellent verbal and written communication skills.
• Team-Oriented – You thrive in a collaborative, ethical, and uplifting environment.

Schedule & Growth Opportunities

• This is a full-time, on-site role (40 hours per week, Monday-Friday, 8:45 AM - 5:15 PM).
• After a 3-month trial period, there may be opportunities to tailor responsibilities based on your skills and interests.

If you’re excited to support people in their healing journey while working in a supportive and holistic environment, we’d love to hear from you!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Free health screenings
• Opportunities for advancement
• Paid sick time
• Paid time off

Medical Specialty:

• Holistic Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you seeking a permanent position with the opportunity to grow with our clinic, or are you a student or in a career transition seeking temporary/short-term employment?

Experience:

• Medical receptionist: 1 year (Preferred)

Ability to Relocate:

• Phoenix, AZ 85032: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20