What are the responsibilities and job description for the In Room Dining Server (Part Time) position at Silverado Resort?
SALARY RANGE $16.50 plus tips. The In Room Dining Server/Order Taker is responsible for receiving orders, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner.
Essential Functions
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Comply with Silverado Resort Standards and regulations to encourage safe and efficient resort operations.
- Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
- Check VIP list and communicate orders to the kitchen and the next room service shift.
- Set trays and tables according to established standards.
- Deliver orders according to established standards.
- Retrieve trays on a timely basis.
- Must maintain delivery cart clean and presentable.
- Prepare and deliver amenities. Replenish as needed.
- Call all guests before delivery of order.
- Perform opening and closing duties according to established side work checklist.
- Conduct quality checks after each delivered order.
- Have a thorough knowledge of menus and current specials and upsell items to guests.
- Assist order taker in the answering of the telephone while maintaining the established standards.
- Communicate guest needs to proper department.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.
Qualifications
- In compliance with California Laws, Responsible Beverage Service and Food Handlers Certification are required.
- Must be 18 years of age to drive a golf cart.
Working Conditions and Schedule
- Long hours sometimes required.
- Medium work - Exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to stand and work for extended periods of time during customary service hours.
- Must be able to bend, stoop or reach as needed.
- This role requires driving a golf cart.
Salary : $17
