What are the responsibilities and job description for the Ropes Course Attendant position at Silverlake The Family Place?
Description
Ropes Course/Clip n Climb Attendant
Attendants monitor and operate attractions while ensuring a safe and memorable visit for all members. Employees must be at least 16 years of age for this position.
Responsibilities:
- Greet all members as they approach attraction with a friendly smile and fun acknowledgment.
- Assist member awareness or questions on how to use attraction, clarify and enforce all attraction rules.
- Explain the attraction operation and rules in a fun, safe and encouraging way.
- Responsible for general cleanliness of the attraction area.
- Operate and monitor attraction with safety and cleanliness as top of mind at all times.
- Refer to individual attraction process manual for detail.
- Assist members with any special requests or special needs. Safety first.
- Communicate with supervisor any necessary repair and maintenance issues.
- When safety is in doubt – close the attraction and locate supervisor.
- Follow all procedures regarding safety, injury, emergency situations that may occur while working your position.
- Be knowledgeable about all other attractions and facilities to respond with accuracy to member requests.
- Report any misconduct of patron and or employees to management immediately. This includes stealing, damaging of equipment/property, drug/alcohol use, etc.
- Execute your role's guest service performance standards on a daily basis
- Notice opportunities and take action to facilitate social interactions with families.
- Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
- Create and perform your signature move and interact with guests on an ongoing basis.
- Perform other related duties assigned.
Requirements
Skills: Great personality, willingness to serve customer, positive communication, outgoing, professionalism, creativity multitasking
Position Reports To: Reports to Member Service Director
