What are the responsibilities and job description for the Customer Service Associate position at Silverline New York?
We are a rapidly growing consulting firm dedicated to delivering exceptional results for our clients.
With a proven track record of acquiring new customers and driving returns on investment, we continue to outpace our competition.
This year, we are focused on collaborating with influential brands in the home improvement industry to expand their reach in a rapidly evolving market.
The Customer Service Associate plays a crucial role in developing, retaining, and growing a loyal customer base for our clients, specifically homeowners in Long Island. They also ensure customers stay informed about new products and services.
This directly impacts the value proposition of our clients by fostering strong relationships and driving long-term growth.
The Opportunity:
- This position offers an exceptional opportunity for a customer service associate or marketing manager to gain hands-on experience in sales and marketing initiatives, contributing to the success of our business.
- While this is an entry-level position, you will be challenged to take ownership of your work and develop real-world skills that will help you grow professionally and establish yourself in the field.
- You will be part of a 15-person team, working collaboratively to achieve common goals while also having the autonomy to work independently.
Your Responsibilities:
- Develop and execute promotional marketing campaigns on behalf of our clients
- Support customer retention and loyalty efforts through effective communication and relationship-building
- Foster strong relationships with existing accounts and identify opportunities for growth
- Partner with management, human resources, and corporate trainers to support growth within the company
- Stay up-to-date on brand updates to become an expert on our client's products and services
Who We're Looking For:
- A driven individual who is passionate about learning and willing to challenge themselves
- An organized and efficient individual who can prioritize tasks and learn new skills quickly
- A creative problem-solver who thinks outside the box and is not afraid to take risks
- A natural leader who can work effectively in a team and take initiative on projects
- A person of integrity who values honesty and excellence in everything they do
