What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Silverock Hospitality?
Overview
We are seeking a dedicated and professional Front Desk Manager at_ Hampton Inn by Hilton_ to join our team in delivering exceptional guest experiences. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our front desk operations run smoothly and efficiently. This role is pivotal in creating a welcoming atmosphere for guests while managing the front desk team and overseeing daily operations.
Duties
- Supervise and coordinate daily front desk operations, ensuring high standards of guest service.
- Train, mentor, and evaluate front desk staff to enhance performance and service quality.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Oversee phone systems to ensure proper phone etiquette is maintained by all staff.
- Implement policies and procedures to enhance operational efficiency and guest satisfaction.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Maintain accurate records of room availability, reservations, and billing information.
Qualifications
- Previous experience in hotel management or a similar role is preferred.
- Strong knowledge of front desk operations within the hospitality industry.
- Excellent phone etiquette with proficiency in handling phone systems.
- Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.
- Exceptional guest service skills with a friendly and approachable demeanor.
- Strong organizational skills with attention to detail to manage multiple tasks effectively.
- Ability to work flexible hours, including weekends and holidays as needed.
- A degree in Hospitality Management or related field is a plus but not required.
Join our team as a Front Desk Manager where your leadership will help create memorable experiences for our guests!
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $17
