What are the responsibilities and job description for the Project Leader position at SilverSearch, Inc.?
Our client, SilverSearch, Inc. is a leading provider of innovative solutions in call center operations and technology.
Job Summary:
We are seeking a skilled Project Manager with expertise in IVR technology to lead our initiatives from start to finish.
Key Responsibilities:
Partner with business leaders to refine and maximize system performance
Translate business needs into technical solutions using IT & Technology Acumen
Drive adoption and ensure systems meet operational goals through Change Management & Stakeholder Engagement
Develop strong partnerships to see projects through to success
Overview of Key Responsibilities:
Key Skills and Qualifications:
Call Center Expertise: Deep understanding of call center operations and technology
IT & Technology Acumen: Experience working with call center technology
Change Management & Stakeholder Engagement: Proven ability to work closely with business leaders
End-to-End Program Execution: Ability to lead initiatives from start to finish
Strategic Vision: A forward-thinking approach to improving and optimizing call center technology and processes
