What are the responsibilities and job description for the Strategic Operations Manager position at SilverSearch, Inc.?
Job Description:
">We are seeking a dynamic Project Manager with expertise in call center operations and technology, specifically IVR. If you have a strategic mindset, strong project and program management skills, and a consultative approach to driving change, this could be an exciting opportunity.
">Key Responsibilities:
">- ">
- Deep understanding of call center operations and technology, with the ability to partner with the business to refine and maximize system performance. ">
- Experience working with call center technology and the ability to translate business needs into technical solutions. ">
- Proven ability to work closely with business leaders, drive adoption, and ensure systems meet operational goals. ">
- Ability to lead initiatives from start to finish, gain business buy-in, and develop strong partnerships to see projects through to success. ">
- A forward-thinking approach to improving and optimizing call center technology and processes. ">
What We're Looking For:
">You will possess excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and drive results-oriented solutions.
