EXECUTIVE CASINO HOST

General Summary of Job Duties: Summary: Responsible for cultivating and maintaining relationships with high-value casino guests. This role focuses on providing personalized service to VIP guests, ensuring their satisfaction, and enhancing their over gaming experience. The Executive Casino Hosts collaborates with various departments within the casino to deliver exceptional customer service and achieve revenue targets.

Principle Responsibilities and Duties:

• Recruits new high-level players through a variety of activities such as referrals, guest visitations, telemarketing and offsite functions.
• Coordinates trips of high-level players from the out-of-town market.
• Handles all aspects of the guest visit (ground transportation, hotel accommodations, dining reservations, entertainment).
• Coordinates with Gaming personnel to introduce new high-level Slot and Table games players while communicating their special requests and needs to property Hosts in accordance with Company policies and procedures.
• Collaborates with the marketing team to develop strategies for attracting new high value players and retaining existing ones.
• Generating new and repeat business to meet the company goals and objectives.
• Develops and sustains working relationships with all guests, particularly high-end guests.
• Must be flexible with schedule and able to work peak times and special events when necessary to ensure excellent guest service.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character: Always do the right thing and treat everyone with dignity and respect.
• Collaboration: Celebrate Diverse ideas, thought and talents.
• Care: Be KIND to yourself and each other.
• Fun: Our guests are here to have FUN, so we should have FUN, too!
• Excellence: Be Amazing

Skills, Education & Other Requirements

• Previous Executive Host experience preferred. A minimum of 1-year Executive Host and 2 years Casino Host experience.
• Ability to speak and write English fluently, bi-lingual a plus.
• Ability to use a multi-line telephone and computer.
• Effective organizational skills required.
• Must be a self-starter, motivated, versatile and responsible.

Required Work Cards

• Nevada Gaming registration
• Alcohol awareness card
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used

• HIS
• MS
• Oasis
• Microsoft Office
• Copier, fax, telephone, personal computer and calculator