JUNIOR HOST

Description

General Summary of Job Duties: As a Junior Casino Host, you will be an integral part of our Player Development team, responsible for providing exceptional customer service and cultivating positive relationships with our valued patrons. The Junior Casino Host supports the team in strengthening relationships with targeted guests, to grow revenue, build brand loyalty, and ensure excellence in guest experiences. The Junior Host will work closely with Hosts and management to ensure that guests have an enjoyable and memorable experience at our casino.

Principle Responsibilities and Duties:

• Welcome guests with a friendly greeting and help them with any questions they may have, offering details about the casino’s facilities, promotions, and upcoming events.
• Develop and maintain strong relationships with guests, ensuring their needs are met and exceeded during their visit.
• Utilize telemarketing strategies via mail and phone to engage both active and inactive guests, fostering stronger brand loyalty and encouraging visits to the Silverton.
• Increases the growth of gaming revenues through development of a targeted customer base.
• Engage with guests while they’re on-site to foster strong relationships.
• Assist in identifying and cultivating relationships with high-value players, encouraging loyalty and repeat visits.
• Offer complimentary amenities such as food, beverages, transportation, and show tickets.
• Market special events, tournaments, and promotions to specific player segments.
• Provide personalized service to our guests, including arranging accommodations, dining reservations, and special requests.
• Address guest concerns and complaints promptly and professionally, seeking resolutions to ensure guest satisfaction.

Qualifications

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.