What are the responsibilities and job description for the Technical Support Specialist II position at Simi Valley Unified School District?
Salary : $30.94 - $37.60 Hourly
Location : Simi Valley, CA
Job Type : Full-Time Perm
Job Number : 25-1022-1
Department : Information Technology
Opening Date : 02 / 19 / 2025
Closing Date : 3 / 12 / 2025 11 : 59 PM Pacific
PURPOSE
To establish a list of eligible candidates that will be used to fill current and future vacancies (full and part-time) for the duration of the list, up to one year. The immediate vacancy is a 12-month, full-time (8 hours / day) position located at the District Office in Simi Valley, CA.
APPLICATION DEADLINE : Completed applications must be submitted no later than 11 : 59 p.m. on March 12, 2025. Late applications will not be accepted.
TESTING PROCESS :
A) Multiple Choice Test = 40% weighting on final score
Tentatively scheduled for the week of March 17, 2025.
B) Structured Interview = 60% weighting on final score
Tentatively scheduled for the week of April 1, 2025.
Applicants must meet the minimum qualifications stated in the job posting by the application deadline in order to move forward in the testing process. Those candidates who meet the minimum qualifications will be invited to the multiple choice test. Those with the highest scores on the multiple choice test will be invited to the structured interview. The testing process is subject to change as needs dictate. All communication regarding this process will be delivered via email.
The information included in the Work Experience section of the application will determine whether applicants meet minimum qualifications. Please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields.
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Purpose Statement
Under the supervision of the Director of Information Technology (IT), the Technical Support Specialist II provides technical support and maintains the district's technology infrastructure. This includes installing, configuring, troubleshooting, and repairing computers, audio / visual, peripheral equipment, and software applications in administrative and instructional environments. The role handles a high volume of user support requests, ensuring smooth system operations while delivering excellent customer service and managing stress effectively in a fast-paced setting.
Distinguishing Characteristics :
The Technical Support Specialist II provides technical support including installing, configuring, troubleshooting, and servicing networked computers and related equipment and software. In comparison, the Technical Support Specialist III performs technical support in addition to assigning work orders to the Information Technology staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides Technical Support and Troubleshoot Issues
Assists teachers, staff, and students with using computers, software, and peripheral equipment.
Installs, configures, and upgrades computers, printers, audio / visual equipment, peripheral devices, and software applications.
Uses cost-effective methods to troubleshoot and repairs computer and peripheral issues
Provides excellent customer service by assisting users in both administrative and instructional settings.
Maintains an up-to-date inventory of replacement parts, tools, and supplies for computer and peripheral servicing.
Works collaboratively with other IT staff to maintain the district's technology infrastructure.
Performs other duties as assigned that support the overall objective of the position.
MINIMUM QUALIFICATIONS
A high school diploma or GED AND four years of recent (gained in the past six years) experience providing computer technical support, one year of which must have been in an enterprise business or education environment.
An associate degree in information technology, computer science, management information systems, or a related field AND two years of recent (gained in the past four years) experience providing computer technical support, one year of which must have been in an enterprise business or education environment.
A bachelor's degree in information technology, computer science, management information systems, or a related field AND six months of recent (gained in the past two years) experience providing computer technical support in an enterprise business or education environment.
Possession of a valid California driver's license and evidence of insurability must be presented / available upon acceptance of offer of employment and maintained throughout employment.
SUPPLEMENTAL INFORMATION
Skills, Knowledge, and Abilities
Skills to :
Knowledge of :
Ability to :
Physical Abilities :
Working Conditions
Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight materials.
Salary : Five step salary range that provides annual increases of approximately five percent until the fifth step is reached. New hire initial step placement (normally up to Step 3) based on qualifying education and experience as outlined in Merit System Rule 7.20.1. An employee who is promoted to a higher class shall be placed on the step of the new salary range that is at least five percent above the current rate, excluding any differential pay.
Vacation : Earned based on assigned hours. Increased vacation allowance based on years of service with the district. Confidential employees receive an additional 3 days vacation allotment, up to a maximum of 22 days. Management employees receive 22 days of vacation (based on 12-month assignment).
Sick Leave : Earned at the rate of one day (based on the number of assigned hours) per month, and is accumulative from year to year.
Holidays : Fourteen paid holidays per year (based on 12-month assignment).
Insurance and Credit Union : The District offers a competitive Health and Welfare plan for employees and dependents, based upon the number of hours worked; employees who are placed in a regular assignment of 20 hours or more per week are eligible for benefits. The Ventura Schools Federal Credit Union offers a variety of services.
Retirement : Employees are covered by Public Employees Retirement System (PERS) Social Security and Medicare. Contributions are made by both the employee and employer. Click to visit website.
How many years of experience do you have troubleshooting hardware and software issues in an enterprise or education environment?
Which option best describes the size of the organization where you gained experience?
Which operating systems have you supported? (Select all that apply)
Please list any additional operating systems you have experience supporting
How comfortable are you providing technical support to users with varying levels of technical expertise?
How often have you installed, configured, or upgraded hardware and software components in your past roles?
Required Question
Salary : $31 - $38
