What are the responsibilities and job description for the Part-time Industrial Customer Service Rep. (29 hours per week) position at Simmons Knife and Saw?
About the job Part-time Industrial Customer Service Rep. (29 hours per week)
Simmons Knife & Saw, a leading manufacturer of high quality band and reciprocating cutting blades since 1946, is seeking an experienced, well organized, customer centric, highly motivated, part-time Customer Service Representative to join our team. We proudly serve the foam, wood, pallet, leather, packaging, metal fabrication and machine shop, and food processing industries.
The successful candidate will have great attention to detail, be able to multi-task and possess excellent computer skills. Hours of this part-time position are 9 : 30am 4 : 00pm (Monday, Tuesday, Thursday & Friday) and 10 : 00am - 4 : 00pm (Wednesday) for a total of 29 hours per week. This role is onsite in our Glendale Heights office.
This position does not qualify for medical, dental or vision benefits, but does qualify for PTO, 401(k), life & disability.
RESPONSIBILITIES :
- Prepare customer quotations.
- Enter sales orders received by email, fax or phone into ERP system. Obtain and verify all customers' names, addresses, shipping instructions and billing information, part numbers, and specifications of services to be purchased prior to entry.
- Send order acknowledgements to customers and communicate order status to customer from start to finish.
- Respond to requests : identifying discrepancies or problems related to customer purchase orders.
- Check status of orders and / or expedite orders on behalf of customer.
- Interface with other departments such as production or scheduling to provide answers to customers regarding order status, technical questions, etc.
- Track customer sales orders and provide proof of delivery to customers upon request.
- Enter and update information in customer management database.
- Handle customer complaints and complete all associated paperwork.
- Assist Regional Sales Manager (RSM) in answering customer inquiries, which includes supporting RSM from the office when they are working remotely or traveling.
- Answer customer service calls. Includes routing calls, screening calls, taking messages, taking orders, giving verbal quotes, answering technical questions, etc.
REQUIRED SKILLS :
