What are the responsibilities and job description for the Call Center Specialist position at Simmons Prepared Foods Inc?
Answers incoming phone calls related attendance and HR policies. Documents absence reason and guide caller in HR policies that will assist them to return to work as soon as feasible. Provide company and local resourced to assist team member in addressing their concerns.
Answer incoming calls and record detailed reasons for call. Inquire with caller if there is any assistance they need with HR polices (LOA, Bereavement, etc.) that will assist them in returning to work. Provide contact information for Chaplaincy Program and community help as needed. Communicate to HR management and Chaplain with any needs from the team member. Document and forward to appropriate group any concerns that team members may voice during calls and forward to the appropriate department.
Document absence occurrence within HR systems. Record absence in HR systems consistently to allow for better analytics of absent and turn over. Document call in database and assistance provided to the caller.
Provide daily reports of activities and communicate finding and activities to supervisor and other members of management as needed.
Physical Activities: Enters and locates information on a computer. Visually verifies information, often in small print. Communicates with customers, vendors and employees via telephone, in person, and/or by electronic mail. May present information to small groups. Moves about in an office and surrounding property daily.
PPE: Face mask/shields may be required in office settings. Additional PPE as required by facility.
Travel: None.
Technical Experience: High School Diploma or equivariant. 1-year experience in HR or call center environment. Experience in MS office applications.
Industry Experience: Experience in the food manufacturing industry preferred but not required.
Minimum Education: Bilingual English/Spanish required.
Preferred Education: N/A
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