Enrollment Services Advisor (ESA)

ABOUT SIMMONS

Located in Boston's historic Fenway area, Simmons University has a strong tradition of empowering women and challenging traditional gender roles. Simmons was founded for equality 125 years ago as one of the first higher education institutions dedicated to helping women become leaders. Today, our university continues to grow and evolve and now offers Boston's only women's undergraduate program and graduate programs open to all.

You're joining our community at an especially exciting time as we continue to innovate for the future. Simmons recently launched a six-school academic structure that leverages our expert faculty and longstanding expertise in professions that make our communities stronger. In addition, we continue to highlight our high-value education proposition that is delivering greater ROI to students and putting them on the fast track to career growth and success. You'll find that people who work here truly believe in our mission of preparing students to become social justice-oriented leaders who excel in their professions and their communities. This commitment and pride make for a dynamic workplace.

As a university that values diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

JOB SUMMARY

The Simmons One Stop Office is a hub for student services; including financial aid, billing, registration, and veteran benefits. The Enrollment Services Advisor, reporting to the Enrollment Business Services Manager, serves as the first point of contact in Student Financial Services, offering customer support, problem-solving, and managing routine to complex inquiries related to students' enrollment and financial needs. The Advisor is trained in Student Financial Services and supports the broader One Stop Office.

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Responsibilities include, but are not limited to :

• Provide exceptional customer service to the Simmons educational community as it relates to financial aid, scholarship funding, billing, and payment.
• Collaborate with colleagues within the One Stop to find resolutions to general inquiries related to other One Stop Student Business Services; including but not limited to registration, student record changes, student employment, and military and veteran benefits.
• Meet with walk-ins, answer and return phone calls, and respond to emails in a delegated inbox in a timely manner.
• Evaluate complex student inquiries and escalate to appropriate team member(s). Follow through with all necessary processes required to ensure successful resolution of these issues.
• Actively engage in a full review of the student's status and the reverberating impact of any requested change(s) to ensure that changes in one area will not cause conflicts in another areas or impact the student's degree completion.
• Effectively apply, explain, and uphold school and federal policies.
• Support operational workflow of the One Stop by efficiently and accurately tracking and filing all confidential student documentation.
• Maintain accurate entries and documentation in the University's financial aid system (PowerFaids).
• Provide support to team members during periods of high volume that follow the annual academic lifecycle.

OTHER DUTIES AND RESPONSIBILITIES

REQUIRED QUALIFICATIONS

COMPETENCIES

WORK ENVIRONMENT & CONDITIONS / PHYSICAL DEMANDS

Salary Grade

Instructions to Applicants : Please upload all applicable application materials (e.g. resume / cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.