Financial Administrative Clerk

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

Under direct supervision of the billing manager, The Financial Administrative Clerk will be responsible for managing and processing invoices, ensuring accuracy in billing. They will work closely with clients and internal departments to resolve billing discrepancies and assist in the collection of payment and performs other related duties as assigned.

What You'll Do:

• Receive, review and enter client information into electronic health records; verify insurance coverage and update as needed.
• Reconcile check and credit card payments with payment postings and reports. Prepare daily deposit.
• Resolve claim denial issues promptly to help ensure timely payments.
• Provide timely notation of action on Accounts Receivable items. Initiate collection of account balances, locate and collect past due accounts, and establish payment plans with clients.
• Communicate effectively with patients concerning bills; identify and resolve client billing complaints.
• Communicate effectively with representatives from insurance companies (Medicare, Medicaid and private insurance) concerning claims.
• Maintain and update manual and/or electronic file/record systems, mailing lists and other specialized record keeping systems.
• Identify and prepare office records and files for archival or disposal in accordance with department policies.
• Create, Prepare, and mail-out patient statements
• Update, fax, copy, print, and scan documents in patient’s chart.

What You'll Need:

• 2 years’ experience in a clerical role.
• Experience using software applications, spreadsheets, databases and email.
• Understanding of departmental policies, procedures, organization and functions.
• Ability to drive positive change and keep momentum with minimal day to day management
• Excellent communication skills both written and verbal
• Strong attention to detail, commitment to service, and ability to follow through on assigned responsibilities.
• Proficiency in excel as well as varying billing software solutions – ModMed a plus
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team
• Ability to work in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive
• Ability to exercise judgment

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