What are the responsibilities and job description for the Practice Manager position at Simon Eye Associates?
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 33 Optometrists, 8 Ophthalmologists, and 180 staff serving the state of Delaware and West Chester and Bucks County, PA. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
At Simon Eye, our Location Practice Managers play a crucial role in ensuring that each office delivers the high-touch service, attention to detail, and patient-centered experience that defines our success. We are looking for a strong, people-focused leader who excels at building and managing high-performing teams. The ideal candidate will foster a collaborative, motivated, and patient-first environment while ensuring operational excellence.
Performance Goals
- Lead and Inspire: Maximize the patient, doctor, and staff experience by building, motivating, and effectively utilizing teams.
- Create a Positive Work Culture: Through hands-on leadership and ongoing feedback, ensure a patient-centered, efficient, and supportive work environment that upholds Simon Eye’s Standards of Care.
Key Responsibilities
- People Leadership & Development: Provide hands-on coaching, mentorship, and management to ensure staff consistently perform at a high level.
- Team Resource Management: Allocate and optimize staff resources, including cross-training team members to maintain seamless operations despite absences.
- Uphold Service Excellence: Proactively address patient issues, ensuring swift and effective resolutions while maintaining high service standards.
- Process Improvement & Scaling: Collaborate with Senior Optometrists and key team members to enhance operational efficiencies and implement new systems as the company grows.
- Performance Feedback & Growth: Regularly review patient surveys and staff feedback, taking action to address challenges and reinforce strengths within the team.
- Team Engagement & Communication: Lead regular meetings to keep doctors and staff aligned with the practice’s mission and ensure open, effective communication.
Core Competencies
- Strong People Management Skills: Demonstrated ability to lead, coach, and motivate a team for sustained success. Capable of identifying and addressing performance issues with clear, constructive feedback.
- Effective Communication: Exceptional communication and interpersonal skills to engage with doctors, staff, patients, and external vendors professionally and productively.
- Conflict Resolution: Skilled in handling and resolving conflicts swiftly and effectively, especially in high-pressure situations.
- Organizational & Multi-Tasking Ability: Highly organized with a keen eye for detail, capable of streamlining office operations while knowing when and how to delegate tasks.
- Problem-Solving & Process Improvement: A proactive thinker with a systematic approach to problem-solving, continuously identifying and implementing process improvements.
