What are the responsibilities and job description for the Optical Coordinator position at Simon Eye?
Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across the state of Delaware and in Pennsylvania with locations in West Chester and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.
As an Optical Coordinator you will repair, adjust and dispense frames to our patients while ensuring they receive the high level of customer service and patient centered care that has made us the most trusted eye care provider in Delaware.
What You'll Do
Our purpose is to help bring the world into focus so our patients can achieve and enjoy all life has to offer. As full scope eyecare providers, we deliver comprehensive eye exams, glasses, contact lenses, medical treatments, pediatric specialties, LASIK, and ophthalmology services. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and PRODUCTION for every patient, every time - all in pursuit of providing Eye Care for Life.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!
As an Optical Coordinator you will repair, adjust and dispense frames to our patients while ensuring they receive the high level of customer service and patient centered care that has made us the most trusted eye care provider in Delaware.
What You'll Do
- Dispense frames to patients.
- Perform adjustments and repairs for patients.
- Ensure an adequate amount of optical supplies are available each day.
- Educate patients on all aspects of materials, adaption and product care.
- Contact patients when there are delays for their eyewear orders.
- Maintain a clean and orderly work area.
- At least 2 years of experience providing exceptional customer service, preferably in a fast-paced medical environment
- Outstanding written and oral communication skills; ability to communicate effectively to team members and customers
- Meticulous attention to detail
- Ability multi-task; to work quickly and accurately while maintaining a positive patient experience
- Proficiency in using computer databases including typing accuracy
- High level of professionalism and self-motivation
- Ability to work at least one evening per week and two Saturdays per month to meet patient needs
Our purpose is to help bring the world into focus so our patients can achieve and enjoy all life has to offer. As full scope eyecare providers, we deliver comprehensive eye exams, glasses, contact lenses, medical treatments, pediatric specialties, LASIK, and ophthalmology services. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and PRODUCTION for every patient, every time - all in pursuit of providing Eye Care for Life.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!
