Specialist, Client Success

Job Location:

Corporate Indianapolis

Primary Purpose

The Client Success Specialist will play a pivotal role in ensuring client satisfaction and success throughout the entire account lifecycle. Collaborating closely with national sales teams, you will craft tailored solutions, oversee seamless implementation post-sale, and act as a trusted advisor to enterprise clients throughout the sales process for all Simon media assets. Your efforts will be instrumental in driving growth, building strong relationships, and maintaining Simon Media & Experience’s reputation for excellence.

Principal Responsibilities

The successful candidate’s responsibilities will include, but not be limited to:

Pre-Sale

• Assist in preparing tailored sales presentations and proposals that showcase Simon Media & Experience’s innovative solutions.
• Collaborate with national sales representatives to identify client goals, touch base with clients, and research their initiatives.
• Support the RFP process, ensuring alignment with client expectations, including plans and research that highlight Simon Media & Experience’s value proposition.
  
  

Post-Sale

• Ensure seamless implementation of Simon Media & Experience products and services post-sale, coordinating with internal teams to ensure timely and accurate postings of digital advertising schedules.
• Manage client information, campaign details, and timelines to ensure smooth operations.
• Troubleshoot issues, address concerns, and maintain high levels of client satisfaction with Simon Media & Experience’s offerings.
  
  

Collaborator

• Partner with national sales teams to coordinate efforts and maintain a unified sales strategy for Simon Media & Experience clients.
• Support sales representatives, providing insights to help them meet their targets.
• Act as a point of contact throughout the lifecycle of the account.
• Actively monitor account health, proactively resolving potential issues, and identifying opportunities to upsell or cross-sell Simon Media & Experience products and services.
  
  

Enterprise Accounts

• Deliver exceptional, white-glove service to high-profile Simon Media & Experience accounts.
• Maintain regular touchpoints with clients and agencies, ensuring open communication and trust.
• Collaborate with internal Simon Media & Experience teams to continuously improve partnerships and outcomes.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in client success, account management, or sales support.
• Strong understanding of pre- and post-sales processes.
• Exceptional organizational, communication, and problem-solving skills.
• Proven ability to manage high-profile accounts and deliver exceptional client experiences.
• Proficiency in CRM software (e.g., Salesforce) and project management tools.
  
  

The salary range for this position is $14.76 - $39.06 per hour. Actual compensation within that range will be dependent upon various factors, including an individual’s skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.