Specialist, Client Success

Job Location:

Corporate Indianapolis

Primary Purpose

The Client Success Specialist will play a pivotal role in ensuring client satisfaction and success throughout the entire account lifecycle. Collaborating closely with national sales teams, you will craft tailored solutions, oversee seamless implementation post-sale, and act as a trusted advisor to enterprise clients throughout the sales process for all Simon media assets. Your efforts will be instrumental in driving growth, building strong relationships, and maintaining Simon Media & Experience’s reputation for excellence.

Principal Responsibilities

The successful candidate’s responsibilities will include, but not be limited to:

Pre-Sale

• Assist in preparing tailored sales presentations and proposals that showcase Simon Media & Experience’s innovative solutions.
• Collaborate with national sales representatives to identify client goals, touch base with clients, and research their initiatives.
• Support the RFP process, ensuring alignment with client expectations, including plans and research that highlight Simon Media & Experience’s value proposition.
  
  

Post-Sale

• Ensure seamless implementation of Simon Media & Experience products and services post-sale, coordinating with internal teams to ensure timely and accurate postings of digital advertising schedules.
• Manage client information, campaign details, and timelines to ensure smooth operations.
• Troubleshoot issues, address concerns, and maintain high levels of client satisfaction with Simon Media & Experience’s offerings.
  
  

Collaborator

• Partner with national sales teams to coordinate efforts and maintain a unified sales strategy for Simon Media & Experience clients.
• Support sales representatives, providing insights to help them meet their targets.
• Act as a point of contact throughout the lifecycle of the account.
• Actively monitor account health, proactively resolving potential issues, and identifying opportunities to upsell or cross-sell Simon Media & Experience products and services.
  
  

Enterprise Accounts

• Deliver exceptional, white-glove service to high-profile Simon Media & Experience accounts.
• Maintain regular touchpoints with clients and agencies, ensuring open communication and trust.
• Collaborate with internal Simon Media & Experience teams to continuously improve partnerships and outcomes.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in client success, account management, or sales support.
• Strong understanding of pre- and post-sales processes.
• Exceptional organizational, communication, and problem-solving skills.
• Proven ability to manage high-profile accounts and deliver exceptional client experiences.
• Proficiency in CRM software (e.g., Salesforce) and project management tools.