Customer Service Quote Coordinator

The Customer Service Quote Coordinator is responsible for the verification and set up of Sold Repair Quotes and other cross trained Customer Service Activities as needed.

Job Description (DUTIES AND RESPONSIBILITIES)

• Process billing quotes for roof service repairs efficiently and accurately.
• Communicate with customers to clarify quote details and address any questions or concerns.
• Collaborate with the service team to ensure timely delivery of quotes and service appointments.
• Maintain accurate records of all quotes and customer interactions in the database.
• Verify that any legal terms and conditions have been reviewed by Legal within the last 3 years.
• Submit any new legal terms to Legal for review, and notate the account with any legal restrictions, revisions, or amount thresholds provided by our Legal Team.
• Correct any errors showing on the weekly and daily reports.
• Cross Train in other Customer Service Activities as per Departmental Needs.
• Participate in After Hours on Call Phone Rotation as Needed (Customer Service- On Call Phone).
• Assist with other administrative tasks as necessary to support customer service operations.
  
  

Basic Requirements

• Two (2) years of experience in Billing and Data Entry.
• Customer Service Experience is preferred.
• High school education or equivalent in experience (College Degree preferred).
• Knowledge of contracts is helpful.
• Being detail oriented is a MUST.
• Well organized and capable of planning ahead.
• Able to work well both independently and with other departments.
• Ability to communicate effectively with all levels of the organization as well as outside vendors and contractors.
• Must be able to plan, organize, and manage multiple objectives and deadlines simultaneously.
• Good computer skills including experience with Microsoft office products.
  
  

What we offer

• Excellent starting pay of $16.00 to $22.00 per hour (Based on experience).
• Opportunity to learn, grow, and increase your earning potential.
• Health Insurance, Dental, Vision Care benefits and Free life insurance.
• 401K plan.
• PTO and paid holidays.
• Compensations will be based on experience level.
  
  

FL License Number: CCC048202

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other status protected by Federal or State law or local ordinances.

Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.