What are the responsibilities and job description for the Collector - Special Accounts position at Simon's Agency, Inc.?
Job Description
About Company:
Simon’s Agency, Inc. places the highest value on its human workforce. From the very first days of the agency’s inception, it has worked diligently to find the very best employees and retain their services and commitment to the company. Simon’s understands that its services are only as good as the employees who render them.
Simon's Agency specializes in the collection of delinquent medical and consumer debt; commercial debt; and municipal debt.
About the Role:
We are seeking a highly motivated Collector to join and expand our Special Accounts Team.. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with customers to resolve outstanding balances. You will be expected to maintain accurate records of all collection activities and communicate effectively with both internal and external stakeholders. The successful candidate will have a strong understanding of collection laws and regulations, as well as excellent negotiation and problem-solving skills. Are you a seasoned professional collector who has handled commercial accounts, bank accounts (overdraft, personal loans), municipalities, property rentals, mortgage deficiencies, leasing and dealing with co-signors/Personal Guarantees?
In this position, you will be collecting on Non-Medical/Commercial/Financial Sectors of Debt. You will be a part of a newly created area within Simon’s Agency with potential for GROWTH.
Essential Duties and Responsibilities:
As a Collector on our Special Accounts Team, you will utilize your strong understanding of collection laws and regulations, excellent negotiation and problem-solving skills, and ability to work independently and as part of a team on a daily basis. You will also have the opportunity to utilize your experience with skip tracing and asset recovery, as well as your proficiency in Microsoft Office and collection software to effectively manage your portfolio of delinquent accounts and communicate with internal and external stakeholders.
About Company:
Simon’s Agency, Inc. places the highest value on its human workforce. From the very first days of the agency’s inception, it has worked diligently to find the very best employees and retain their services and commitment to the company. Simon’s understands that its services are only as good as the employees who render them.
Simon's Agency specializes in the collection of delinquent medical and consumer debt; commercial debt; and municipal debt.
About the Role:
We are seeking a highly motivated Collector to join and expand our Special Accounts Team.. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with customers to resolve outstanding balances. You will be expected to maintain accurate records of all collection activities and communicate effectively with both internal and external stakeholders. The successful candidate will have a strong understanding of collection laws and regulations, as well as excellent negotiation and problem-solving skills. Are you a seasoned professional collector who has handled commercial accounts, bank accounts (overdraft, personal loans), municipalities, property rentals, mortgage deficiencies, leasing and dealing with co-signors/Personal Guarantees?
In this position, you will be collecting on Non-Medical/Commercial/Financial Sectors of Debt. You will be a part of a newly created area within Simon’s Agency with potential for GROWTH.
Essential Duties and Responsibilities:
- Conduct Account research and analysis
- Interact via email and phone with customers to resolve outstanding issues
- Prepare account reconciliations
- Recommend resolution actions to Leadership (e.g., payment plan, write-off, legal )
- Develop and execute reporting and trend analysis on accounts
- Provide requested documentation to auditors
- Work internally with team to ensure accurate invoices and timely collections
- Communicate regularly with Manager for escalation needs regarding client accounts
- Assist in reviewing processes to increase efficiencies
- Perform other duties and responsibilities as assigned
- Bachelor s degree in a business or operations discipline 2 year of relevant/related work experience or associate degree 4 years of relevant/related work experience or corresponding relevant work experience
- Experience with Accounts Receivables/collections is desired
- Proficient use of Microsoft Office, including Word, Outlook, and Excel required
- Strong Attention to detail & follow-up is required
- Strong organization and time management skills
- Ability to adapt to a changing environment
- Demonstrated excellent customer service skills along with a high level of interpersonal skills with demonstrated poise, tact, and diplomacy; must be able to maintain the integrity of confidential information
- Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of management
- Proven ability to communicate effectively and excellent persuasion skills
As a Collector on our Special Accounts Team, you will utilize your strong understanding of collection laws and regulations, excellent negotiation and problem-solving skills, and ability to work independently and as part of a team on a daily basis. You will also have the opportunity to utilize your experience with skip tracing and asset recovery, as well as your proficiency in Microsoft Office and collection software to effectively manage your portfolio of delinquent accounts and communicate with internal and external stakeholders.
