What are the responsibilities and job description for the IT Help Desk - On Site position at Simon's Agency, Inc.?
Job Description
About Company:
Simon’s Agency, Inc. places the highest value on its human workforce. From the very first days of the agency’s inception, it has worked diligently to find the very best employees and retain their services and commitment to the company. Simon’s understands that its services are only as good as the employees who render them.
Simon’s Agency, Inc. has been turning red to black since 1965. With client centric philosophy and a dedication to treating all consumers with respect and dignity, Simon's has been a leader in debt recovery solutions for over half a century. Rooted in traditional customer service in the days of rotary dialing and Rolodex call cards Simon's has successfully evolved into a technological and analytical leader in the industry. Today, Simon's has become a national player able to outperform its competition by combining unparalleled technological innovations with an experienced workforce led by a management team with decades of experience and growth in the collection industry.
Our mission is simple - to recover all the monies owed to your company as quickly as possible while maintaining the good will of your customer. Our knowledge, expertise and systems integration allow our professional staff to apply their knowledge to service areas by collecting on client delinquent accounts.
Simon's Agency specializes in the collection of delinquent medical and consumer debt; commercial debt; and business to business. We have a proven track record of client satisfaction by utilizing good bed side manners with all patients and consumers.
About the Role:
As an IT Help Desk, you will be responsible for providing technical assistance and support to our clients. You will be the first point of contact for all IT-related issues and will be responsible for resolving them in a timely and efficient manner. Your ultimate goal will be to ensure that our clients receive the highest level of customer service and technical support. This is a FT On-Site position.
Minimum Qualifications:
In the Help Desk are, will provide:
Skills:
As an IT Help Desk, you will be utilizing your technical skills to provide support to our clients. You will be using your communication skills to effectively communicate with clients and diagnose their issues. You will also be using your problem-solving skills to resolve technical issues in a timely and efficient manner. Your attention to detail will be crucial in ensuring that all issues are resolved to the satisfaction of our clients. Finally, your ability to work in a team environment will be essential in collaborating with other IT professionals to resolve complex issues.
About Company:
Simon’s Agency, Inc. places the highest value on its human workforce. From the very first days of the agency’s inception, it has worked diligently to find the very best employees and retain their services and commitment to the company. Simon’s understands that its services are only as good as the employees who render them.
Simon’s Agency, Inc. has been turning red to black since 1965. With client centric philosophy and a dedication to treating all consumers with respect and dignity, Simon's has been a leader in debt recovery solutions for over half a century. Rooted in traditional customer service in the days of rotary dialing and Rolodex call cards Simon's has successfully evolved into a technological and analytical leader in the industry. Today, Simon's has become a national player able to outperform its competition by combining unparalleled technological innovations with an experienced workforce led by a management team with decades of experience and growth in the collection industry.
Our mission is simple - to recover all the monies owed to your company as quickly as possible while maintaining the good will of your customer. Our knowledge, expertise and systems integration allow our professional staff to apply their knowledge to service areas by collecting on client delinquent accounts.
Simon's Agency specializes in the collection of delinquent medical and consumer debt; commercial debt; and business to business. We have a proven track record of client satisfaction by utilizing good bed side manners with all patients and consumers.
About the Role:
As an IT Help Desk, you will be responsible for providing technical assistance and support to our clients. You will be the first point of contact for all IT-related issues and will be responsible for resolving them in a timely and efficient manner. Your ultimate goal will be to ensure that our clients receive the highest level of customer service and technical support. This is a FT On-Site position.
Minimum Qualifications:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Degree in Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies
- Experience with remote desktop applications and help desk software (eg. OsTicket)
In the Help Desk are, will provide:
- General User Support/Trouble Shooting
- Liaison between IT areas and User community
- Maintain help desk
- Maintain hardware inventory, assignment, licensing. (SnipeIT)
- Microsoft 365 P2 Administration
- Windows Domain Administration (Active directory, GPO’s, DNS)
- Computer/System configurations
- Unified Threat Management (Sonicwall)
- Access Control
- CCTV
- Familiarity of RMM tools (Atera)
- Manage company Software Updates
- Backups (Veeam)
- Microsoft 365 Admin/Office Environment
- Licensing
- User permissions
- Virus Protection software
Skills:
As an IT Help Desk, you will be utilizing your technical skills to provide support to our clients. You will be using your communication skills to effectively communicate with clients and diagnose their issues. You will also be using your problem-solving skills to resolve technical issues in a timely and efficient manner. Your attention to detail will be crucial in ensuring that all issues are resolved to the satisfaction of our clients. Finally, your ability to work in a team environment will be essential in collaborating with other IT professionals to resolve complex issues.
