Temp - Donor Services Coordinator

Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti-Semitism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films, and the Digital Terrorism Hate Project.

Headquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.

In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Centers flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.

Position Overview:

The Simon Wiesenthal Center is seeking a Temp Donor Services Coordinator for a Part-Time position to oversee and enhance all aspects of gift processing, donor stewardship, and data management. This position ensures that donor contributions are accurately processed and acknowledged while providing exceptional customer service to donors. The ideal candidate will have strong attention to detail, experience in gift processing, and a commitment to creating positive relationships with donors to support the mission of the Center.

*** This position is a Temp/Maternity Leave Coverage and will be Part-Time working 29/hours a week ***

About You What Makes You a Great Fit:

You are a highly organized and detail-oriented professional with a strong background in donor services and gift processing. You have excellent problem-solving skills and are adept at managing large amounts of data while ensuring the highest level of accuracy. Your experience in donor relations has helped you build a passion for providing exceptional customer service to supporters, ensuring they feel valued and appreciated. You are comfortable working in a fast-paced environment and enjoy collaborating with cross-functional teams to meet organizational goals. Your understanding of donor stewardship and data management will help strengthen relationships and drive continued support for the Simon Wiesenthal Centers mission.

Key Responsibilities:

Gift Processing & Acknowledgment:

• Accurately process and record all incoming donations, including online, mail, and phone gifts.
• Ensure timely and accurate generation of acknowledgment letters and tax receipts for all donations.
• Reconcile daily, weekly, and monthly donation reports with the finance team to ensure accuracy.
• Troubleshoot and resolve any issues related to gift processing and donor accounts.

Data Management & Direct Mail Support:

• Maintain and update donor records in the CRM/database, ensuring data integrity and completeness.
• Identify and correct duplicate or inaccurate donor records to maintain a clean and accurate database.

Donor Support & Stewardship:

• Respond to donor inquiries regarding donations, receipts, and account updates in a timely and professional manner.
• Provide exceptional customer service to donors via phone, email, and mail.
• Assist with fulfilling donor benefits and special stewardship materials, ensuring donors feel valued and appreciated.

Reporting & Reconciliation:

• Collaborate with the finance and development teams to ensure the reconciliation of donations and the accurate tracking of gift data.
• Monitor recurring gift transactions and follow up on failed payments to ensure donors continued support

Administrative & Special Projects:

• Assist with mailings, including donor acknowledgment letters, tax receipts, and pledge reminders, to maintain strong communication with donors.
• Support fundraising campaigns and special projects as needed, contributing to the overall success of campaigns.
• Stay up to date with best practices in donor services and gift processing, continually improving processes and procedures.

Qualifications & Skills:

• 24 years of experience in donor services, gift processing, or a similar role (nonprofit experience preferred).
• Strong knowledge of donor management software (e.g., Salesforce, Raisers Edge, or similar CRM systems).
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to provide exceptional customer service.
• Experience in data segmentation, reporting, and reconciliation processes.
• Ability to work collaboratively with finance, development, and other teams.
• A passion for the mission of the Simon Wiesenthal Center and a commitment to donor stewardship.

Our Benefits:

The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.