What are the responsibilities and job description for the IT Support Specialist position at Simpalm?
Overview
We are seeking a knowledgeable and proactive IT Support Specialist to join our dynamic team. This role is essential in providing technical support and ensuring the smooth operation of our IT infrastructure. The ideal candidate will be adept at troubleshooting software and hardware issues, managing computer networks, and maintaining security protocols. If you are passionate about technology and enjoy helping others resolve their IT challenges, we would love to hear from you.
Duties
- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve software and hardware issues across various devices.
- Manage and maintain IT infrastructure, including firewalls, VPNs, and LAN setups.
- Utilize tools such as Jira and ServiceNow for tracking support requests and managing incidents.
- Assist in the configuration and management of computer systems and networks.
- Ensure the security of IT systems by implementing appropriate measures.
- Document processes, procedures, and solutions for future reference.
- Collaborate with other IT team members to enhance service delivery.
Skills
- Proficiency in technical support practices with a strong understanding of computer management.
- Experience with Jira for issue tracking and project management.
- Knowledge of firewall configurations and network security protocols.
- Familiarity with VPN technologies and their implementation.
- Strong skills in computer networking, including LAN setup and maintenance.
- Ability to troubleshoot software issues effectively across various platforms.
- Excellent problem-solving skills combined with a customer-oriented mindset.
- Strong communication skills to convey technical information clearly to non-technical users.
Join us as we strive to provide exceptional IT support services while fostering a collaborative work environment!
Job Types: Full-time, Contract
Pay: $29.59 - $31.37 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
Compensation Package:
- Performance bonus
Schedule:
- Monday to Friday
Ability to Commute:
- Dallas, TX 75202 (Preferred)
Ability to Relocate:
- Dallas, TX 75202: Relocate before starting work (Preferred)
Work Location: In person
Salary : $30 - $31