What are the responsibilities and job description for the Operational Services Coordinator position at Simpay?
As an Operational Services Coordinator, you will play a critical role in ensuring the smooth operation of our business.
You will be responsible for managing day-to-day operations, providing technical support, and driving process improvements to enhance overall efficiency and effectiveness.
Responsibilities:
- Manage day-to-day operations, including technical support, troubleshooting, and issue resolution.
- Collaborate with internal teams and external partners to ensure comprehensive support for clients.
- Identify opportunities to improve processes and procedures, implementing changes to enhance overall performance.
- Provide expert-level technical support, troubleshooting, and issue resolution.
- Develop and maintain strong relationships with clients, understanding their business objectives and requirements.
- Proactively communicate with clients to ensure satisfaction and address any concerns.
