What are the responsibilities and job description for the Technical Support Specialist position at Simpay?
We are seeking a detail-oriented person who can work independently with minimal supervision and thrive in a fast-paced environment. This person should be a knowledge seeker and a go-getter who takes initiative.
This person will manage day-to-day operations of an assigned client portfolio, maintaining strong relationships within client organizations and providing subject matter expertise and support for all hardware, software, and payment processing needs.
Key Responsibilities
- Act as a single source of resolution for clients and agent offices for all terminal and technology needs associated with payment transactions.
- Manage all technology issues through various communication sources.
- Recommend existing and future products/services to assigned clients.
- Assist with client implementation and installations, as well as ongoing service and support.
- Work with internal departments and external partners to ensure high-level support for clients.
- Lead and provide direction/support towards initial implementation and transaction processing enablement.
- Manage 3rd party VAR relationships and Point of Sale hardware/software.
- Respond to customer service inquiries about their credit card processing.
- Effectively problem solve while providing exceptional customer service.
- Acknowledge, research, and resolve customer issues and concerns.
- Discipline managing in a timely manner via a CRM to meet or exceed our posted SLAs.
- Proactive outreach to customers to ensure satisfaction and inquire about possible new product sales.
- Ability to troubleshoot complex issues between point-of-sales, hardware, gateways, and processing platforms.
You'll enjoy a career with room to grow and the training that sets you up for success. You like to drive added value for our team by coordinating Ops team efforts to meet client needs, bringing clarity on requests and solutions, and helping design and inspire best solutions.
Benefits
- Winning culture
- No to low deductible healthcare plans
- Generous paid time off
- Charitable time off
- Casual dress office
- Frequent and fun company events
- 401(k)
- Transparent and collaborative environment
Simpay is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other protected characteristic.
Employment with Simpay is at-will, meaning either you or the Company may terminate your employment at any time with or without notice or cause.
