What are the responsibilities and job description for the Administrative Assistant position at Simple Details?
Job Title: Administrative Assistant
Company: Simple Details
About Simple Details:
Simple Details is a premier automotive detailing company dedicated to providing exceptional care and meticulous attention to detail for high-end vehicles. We pride ourselves on delivering unparalleled customer service and maintaining the highest standards of quality in every aspect of our business.
Job Summary:
The Administrative Assistant is a crucial member of the Simple Details team, serving as the first point of contact for clients and ensuring the smooth and efficient operation of our daily administrative tasks. This role requires a highly organized, detail-oriented, and customer-focused individual with excellent communication skills and the ability to multitask in a fast-paced environment.
Responsibilities:
- Client Communication and Scheduling:
- Answer incoming phone calls, providing professional and courteous assistance.
- Manage and maintain the client scheduling system, accurately booking appointments and coordinating service details.
- Confirm appointments and send reminders to clients.
- Greet and check in clients upon arrival, ensuring a positive and welcoming experience.
- Handle client inquiries and resolve issues promptly and effectively.
- Lead Management and Communication:
- Monitor and respond to leads received via email, social media, and CRM systems.
- Maintain accurate records of client interactions and lead follow-ups.
- Provide information about our services and pricing to potential clients.
- Administrative Support:
- Maintain organized and accurate filing systems, both physical and digital.
- Process payments and generate invoices.
- Manage and order office supplies.
- Assist with the preparation of reports and presentations.
- Handle incoming and outgoing mail and packages.
- Assist with marketing efforts, such as social media post creation.
- Maintain the cleanliness and organization of the office and client waiting area.
- CRM Management:
- Maintain and update client information in the CRM system.
- Generate reports and analyze data from the CRM system.
- Utilize the CRM system to streamline communication and scheduling processes.
- Inventory Management:
- Monitor and track inventory of detailing supplies and products.
- Alert management when supplies are low and need to be reordered.
- Receive and organize incoming deliveries.
- Vehicle Documentation:
- Maintain detailed records of each vehicle serviced, including service details, client preferences, and any specific notes.
- Ensure all necessary paperwork is completed and filed accurately.
- Quality Control Support:
- Assist with the documentation of quality control processes.
- Gather client feedback and relay it to management.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in an administrative support role, preferably in a customer-facing environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM software is a plus.
- Ability to multitask and prioritize tasks effectively.
- Professional appearance and demeanor.
- Basic understanding of automotive terms and concepts is a plus.
- Ability to learn new software quickly.
Skills:
- Customer service
- Communication (written and verbal)
- Organization
- Time management
- Multitasking
- Attention to detail
- Problem-solving
- Computer proficiency
- CRM knowledge.
Benefits:
- Competitive salary
- Opportunities for growth and advancement
- Positive and supportive work environment
This job description outlines the key responsibilities and qualifications for an Administrative Assistant at Simple Details. We encourage individuals who are passionate about providing exceptional service and contributing to a high-end detailing company to apply.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Experience:
- Administrative: 2 years (Required)
- Appointment scheduling: 2 years (Required)
- CRM software: 2 years (Required)
Ability to Commute:
- Virginia Beach, VA 23455 (Required)
Work Location: In person
Salary : $17 - $19
