What are the responsibilities and job description for the Network Administrator position at Simple Helix?
In this role, you will support network and virtualized cloud environments to ensure availability and security of these platforms. You must be comfortable in a diverse, fast-paced environment and able to analyze data to translate results into better solutions. Other responsibilities include, but are not limited to:
- Respond and troubleshoot issues on the internal network(s)
- Quickly and professionally resolve customer issues escalated to the network team
- Act as an escalation point for Tier 1 and Tier 2 network issues
- Continuously monitor internal network(s) for health status
- Perform proactive maintenance on internal network(s) and network devices
- Manage, monitor, and ensure maintenance is completed on customer network devices
- Perform customer onboardings for firewalls, colocation, cross-connects, etc. as needed
- Perform on-call duty as rotation requires
Background Requirements:
- At least 3 years’ experience
- Undergraduate degree or equivalent experience
- Advanced knowledge on configuring, maintaining, and administering enterprise networking equipment
- Experience with carrier-grade networking equipment
- Advanced experience in WAN, LAN, and WLAN environments
- Understanding of highly available fault tolerant infrastructure practices
- Advanced knowledge of typical networking protocols like: VLAN, STP, BGP, OSPF
- Hands-on experience with Juniper, Cisco, Palo Alto, and Fortinet desirable
- Excellent communication skills
- Excellent customer service skills
- On-Site in Huntsville, AL
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