What are the responsibilities and job description for the Software Tester/IT Support position at Simple Technology Solutions?
At Simple Technology Solutions, our people are our priority. We know our team members are more than employees—they're parents, friends, volunteers, artists, and athletes. That's why we offer flexibility to help them thrive personally and professionally while delivering exceptional solutions to our Federal Government clients.
Our culture is built on collaboration, continuous learning, and excellence. We are mentors and thought leaders who share knowledge and foster growth. Recognized as a "Best Place to Work," we believe a range of perspectives helps us drive innovation and exceed customer expectations. At STS, taking care of our people isn't a perk—it's the standard.
As an 8(a) HUBZone company, we also offer special incentives for team members living in qualified HUBZones. Check out the HUBZone map HERE to see if you qualify!
Simple Technology Solutions is looking for a Software Tester/IT Support to add to our team.
Quick Position Overview:
- US Citizenship
- Bachelor's Degree is required
- minimum of 3 years' position related experience is required
- Professional proficiency in Spanish is required
The Role:
The ideal candidate excels at problem-solving and attention to detail. In this multifaceted role, the individual will collaborate daily with a dynamic team, including web developers, business analysts, and fellow testers. As a System Tester, you will play a pivotal role in ensuring the quality of our web-based enterprise software solution. Upon completion of the testing training, there is a unique opportunity to transition into a role as IT Support on our customer service desk, providing valuable insights into system enhancements and bug fixes.
The Software Tester/ IT Support at STS will:
- Work closely with cross-functional teams to deliver high-quality products in a timely and cost-effective manner.
- Conduct manual functional tests to verify the integrity, security, and usability of web-based enterprise software.
- Contribute to the development of automated testing processes.
- Accurately document system defects and participate in established test processes.
- Provide technical support to end-users using Zendesk Suite, facilitating solutions via phone, email, and chat.
- Additional duties as assigned to enhance overall understanding and skills.
Education and Experience:
Required
- Bachelor's degree in information technology and 3 years of related work experience
- Knowledge of web-based applications.
- Excellent written and verbal communication skills.
- Exceptional organizational skills, managing multiple projects and timelines with minimal supervision.
- Analytical and problem-solving skills.
- Experience with TestComplete and Zendesk
- Professional proficiency in Spanish
- Working knowledge of web-based programming languages and tools.
- Collaboration with software developers to resolve issues and implement solutions.
- Strong conceptual, analytical, and problem-solving skills.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
