Community Manager

SUMMARY OF POSITION

SIMPLi is seeking a proactive and organized Community Manager to oversee customer engagement, events, partnerships, field marketing, and marketing inventory management. This individual will play a critical role in shaping the SIMPLi community by engaging with customers and partners, coordinating local and national events, and ensuring that our brand presence in the field aligns with our mission and values. This role requires a passion for food, sustainability, and storytelling, combined with strong project management skills and an entrepreneurial spirit. This person will also serve as the primary point of contact for SIMPLi’s community and customers, driving excellence and consistency across all engagement touchpoints.

RESPONSIBILITIES

• Customer Engagement: Cultivate an engaged community by responding to customer inquiries, comments, and messages across all channels. Represent the SIMPLi brand voice in all interactions and manage community feedback.
• Event Management: Plan, coordinate, and execute both virtual and in-person events, including store demos, community gatherings, and educational workshops. Work with the marketing team to ensure these events align with SIMPLi's brand and business goals.
• Partnerships: Develop and nurture partnerships with key industry players, influencers, local and national organizations that align with SIMPLi’s mission and amplify brand reach. 
• Field Marketing: Oversee field marketing efforts to build brand visibility and customer loyalty in key regions. Manage product sampling initiatives, activations, and other grassroots marketing efforts to reach new customers and drive product trial.
• Marketing Inventory Management: Maintain an organized system for managing SIMPLi’s marketing materials, ensuring that inventory is readily available and appropriately allocated for events, partnerships, and other initiatives.
• Community Insights: leverage social listening, surveys, and market research to share and implement actionable insights and recommendations for how to optimize community building performance and ensure authentic, on-brand, real-time engagements.
• Reporting: Track and report on the effectiveness of community-building efforts, analyzing key metrics to provide actionable insights and recommendations for optimization.
• Calendar Management: Build and maintain a calendar of community events and initiatives.

QUALIFICATIONS, SKILLS AND ABILITIES

• Bachelor’s Degree (or equivalent work experience).
• 3 years of experience in community management, field marketing, partnerships, events, or a similar role, preferably in the food or CPG industry.
• Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills.
• Exceptional written and verbal communication skills with an ability to represent SIMPLi's brand voice and connect authentically with diverse audiences.
• Experience in developing and maintaining relationships with external partners, community organizations, and influencers.
• Ability to leverage creativity for engaging and meaningful brand experiences through events, partnerships, and field marketing.
• Flexibility to travel for events and community activations as needed.
• Initiative-driven with a “no-task-is-too-small” attitude.
• Confident, positive, and proactive team player.
• A passion for food, travel, and/or sustainability.
• Graphic design or audio/visual editing experience with Adobe Creative Suite is a plus.
• Management experience is a plus.
• Bilingual (Spanish & English) is a plus.

SIMPLi is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.