What are the responsibilities and job description for the Logistics and Customer Accounts Coordinator position at SIMPLi?
About Us
SIMPLi is an award-winning, leading regenerative food brand on a mission to connect people around the world through the joy of food. Founded in 2020, SIMPLi co-founders Sarela Herrada and Matt Cohen sought to bring the best single-origin ingredients from around the world directly to you in a way that equally benefits people, producers, and the planet. SIMPLi partners directly with farmers to source the finest ingredients and make them accessible to consumers nationwide in stores, restaurants, and online.
If you’re passionate about food, sustainability, and making a difference, then SIMPLi is the place for you!
The Role
The Logistics and Customer Accounts Coordinator will oversee end-to-end transportation planning and customer service coordination to ensure timely, cost-effective delivery of goods. You’ll manage customer orders, troubleshoot delivery issues, work closely with 3PLs, and maintain strong communication across internal and external partners.
This role is key to ensuring our operations run smoothly—from order receipt to final delivery—and that our customers receive the outstanding service they expect from SIMPLi.
What You’ll Do
- Manage the full lifecycle of customer orders, from acknowledgement to delivery
- Use NetSuite and related tools to plan loads based on geography, delivery dates, and product volumes
- Develop logistics schedules that balance customer needs with efficiency and profitability
- Coordinate pickups and deliveries with 3PLs, co-manufacturers, and logistics partners
- Maintain regular communication with sales, operations, and external partners to clarify order details
- Troubleshoot and resolve issues including missed windows, overages, shortages, and routing problems
- Manage customer claims related to damages, chargebacks, and other logistics issues
- Track all logistics activity and ensure accurate data entry for billing and reporting
- Maintain vendor, carrier, and customer data (e.g. frequency, location, contact)
- Review and report on weekly performance and provide monthly projections to management
Who You Are
- Exceptionally detail-oriented with strong organizational skills
- A proactive communicator who collaborates easily across teams
- Skilled at juggling multiple priorities in a fast-paced environment
- Comfortable with problem-solving and independent decision-making
- Passionate about sustainability, food systems, and impactful operations
Qualifications
- Bachelor’s degree in Supply Chain, Business, Operations, or a related field
- 3 years of experience in logistics, customer service, or supply planning (food/CPG preferred)
- Familiarity with ERP systems—NetSuite experience is a plus
- Strong Excel and data analysis skills
- Understanding of 3PL warehousing, logistics, and order fulfillment workflows
- Able to work on-site from our Philadelphia office at least 3 days per week
- Fluency in Spanish is a plus
Why Join Us?
- Hybrid work flexibility (We're in Philadelphia!)
- Competitive compensation & benefits including medical, 401(k), and unlimited PTO
- Growth opportunities in a fast-paced, high-impact company
- A collaborative and passionate team that values innovation and efficiency
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
