What are the responsibilities and job description for the Reception-Front Desk/Scheduler position at Simplicity Health?
Reception/ Front Desk
**Hiring MULTIPLE Candidates**
This position is responsible for presenting the very best first impression to patients of Simplicity Health. It includes answering phones from patients, clinics, families and other facilities; making appointments, following up on paperwork, and other administrative tasks. Simplicity Health values personal patient care, easy access, timely response and ongoing support of our patients. This position is the first gateway to that care.
This position will work a flexible schedule, mainly Monday thru Friday, 8a-5p. Opportunities exist for 730a-430p, or 8a-5p.
No nights, no weekends, paid holidays when clinic is closed.
Ask about our Attendance Incentive!
II. Accountabilities
- Provide optimal customer service by welcoming patients, answering patients’ questions as needed, and maintaining the reception area.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments at optimal capacity.
- Answers all inbound calls and triages the needs of the caller. The callers include but are not limited to patients, physicians, labs, and other businesses while maintaining service standards.
- Keeps patient appointments on schedule by checking patient in timely, and reminding LPN’s of service delays.
- Maintains patient accounts by obtaining, recording, and updating personal, insurance and financial information.
- Process reschedules and recalls in work queues according service standards.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, and recommending changes/updates as needed.
- Works on projects as requested by Physicians, Office Manager or other as assigned.
III. Job Requirements: List the specific skills, knowledge and abilities that are required to perform this job. This must include experience, education and training.
- Experience with EPIC preferred
- At least one year of Medical Office reception experience preferred
- Familiarity with Microsoft Office products including: Word, Excel, Outlook
- Exceptional customer service skills required
- Time Management skills required
- Organizational skills required
- Problem-solving and root cause analysis skills required
- Shows initiative and works well in a team environment as well as can work independently
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Primary Care
Schedule:
- Monday to Friday
- No weekends
Ability to Commute:
- Saint Cloud, MN 56301 (Required)
Ability to Relocate:
- Saint Cloud, MN 56301: Relocate before starting work (Required)
Work Location: In person
Salary : $18
