What are the responsibilities and job description for the Content specialist position at SimpliSafe?
What You’ll Do
- Develop, write, and edit a variety of content, including user manuals, online help articles, FAQs, troubleshooting guides, and internal knowledge base articles for contact center agents.
- Collaborate with product managers, engineers, and customer support teams to gather and understand technical information and ensure documentation is accurate, relevant and user-friendly.
- Create and maintain documentation standards, style guides, and best practices to ensure consistency and clarity across all content.
- Utilize various authoring tools and platforms to produce and publish high-quality documentation that meets the needs of diverse audiences.
- Draft and disseminate important business updates to keep agents informed of changes, new initiatives, and relevant information that impacts their roles.
- Gather feedback from agents and customers to continuously improve documentation and enhance the overall user experience.
- Assist in developing training materials and resources that support internal teams and empower customer education initiatives.
- 3 years of experience in technical writing, preferably in technology or consumer electronics.
- Strong ability to discuss complex concepts and simplify them to produce clear, concise, and engaging content tailored to both technical and non-technical audiences.
- Experience with SEO optimization techniques to enhance content visibility and effectiveness.
- Familiarity with Google Workspace and knowledge management platforms.
- Excellent communication skills, both written and verbal, with a collaborative approach to working with diverse teams.
- Strong organizational skills with the ability to manage multiple projects and deadlines effectively.
Preferred Qualifications :
- Experience in the home security or consumer electronics industry.
- Familiarity with HTML, CSS, or Markdown for online content.
- Knowledge of user experience principles and best practices in content presentation.
What We Offer :
- Flexible Hybrid Schedule : Work options to accommodate your lifestyle.
- Paid Time Off : Enjoy paid holidays and additional floating holidays.
- Health Benefits : Comprehensive medical and dental coverage for you and your family.
- Career Development : Ongoing training and growth opportunities to advance your career.
What Values You’ll Share :
- Customer Obsessed : Build deep empathy for customers and develop long-term relationships.
- Aim High : Challenge yourself and others to continuously improve.
- No Ego : Embrace a "no job too small" attitude, with an open and inclusive approach.
- One Team : Collaborate effectively to achieve success.
- Lift As We Climb : Invest in the development of others and support their success.
- Lean & Nimble : Work efficiently and adaptively in a dynamic environment.
Last updated : 2024-11-13
