What are the responsibilities and job description for the Customer Marketing Specialist II position at SimpliSafe?
Job Description
Job Description
About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What You'll Do
SimpliSafe is looking for a driven Marketing Specialist II to join our Customer Marketing team and make a real impact on customer loyalty and engagement. In this role, you'll own the day-to-day execution of key customer communications, developing and implementing personalized, timely, and persuasive multi-channel marketing strategies. You'll use your analytical skills, multi-channel expertise, and customer insights to inform strategic decisions and drive the development, execution, and performance of customer marketing programs.
Primary Responsibilities
- Develop and execute customer marketing programs to increase retention and achieve revenue targets; heavy focus on email with other channeling including but not limited to Direct Mail, SMS, and Push
- Create marketing briefs that clearly articulate your marketing objectives and oversee creative development with our creative team, ensuring deadlines are met
- Develop and manage marketing calendar to continually improve our retention-driving marketing initiatives
- Support the launch of new features to our existing customer base, partnering closely with Program Managers, Product Managers and Growth Marketing on go-to-market strategy
- Responsible for testing to ensure that campaigns are executed efficiently and error-free
- Manage and lead regular reporting on campaign performance; providing insights and recommendations to help move the business forward
Background / experience
What Values You'll Share
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com .
