Digital Content Production Specialist

Summary

The Digital Content Production Specialist will combine technical content management skills and strong customer service practices to support, enable and optimize the user experience across multiple J.R. Simplot Company digital channels.

This role is responsible for technical content management, including building and publishing of content assets (text, graphics, video, etc.) on internally facing digital channels for Simplot’s domestic and international business units. Daily duties include content assembly within the content management system and email tool, accessing reviewed and approved content assets, and review of communication materials for accuracy and completeness prior to publication. This role collaborates with departmental and cross-functional partners from around the Company to effectively execute on project deliverables.

This role deploys content across multiple digital communication channels and supports business users from multiple business units and internal groups from within Simplot’s Global Services group. As such, the role requires strong partnership with communications, marketing, technology and data services, and other colleagues as well as a high level of customer service to deliver compelling experiences that increase brand awareness and favorability to all audiences.

The Digital Content Production Specialist will work to continuously improve customer service and technical content management processes, including recommending content improvements based on data & insights collected from various measurement tools and systems as well as implementing best practices and creating training resources for digital content management within primary systems.

This position sits within the Reputation, Content and Channels group within the Global Communications & Brand team working alongside other specialists to support tactical internal communications. This position reports to the Digital Content Manager people leader role who support daily activities and provides strategy support for functions related to this role.

Key Responsibilities

• Manage content for enterprise business users using Simpplr intranet content management system (CMS) and related tools/technologies. Includes understanding project intake, workflow, and relevant and related interpersonal communications required to clarify accuracy and appropriateness of related content. Strong attention to detail expected.

• Serve as a technical Subject Matter Expert (role) in the Content Manager, Site Manager, and System Administrator functions for Simpplr CMS.

• Author user guides and create user support training resources for the CMS including interactions with digital asset management (DAM) system, helping to communicate workflows and project specific activities to support business user-level familiarization and training effort.

• Publish content on digital display screens across multiple geographies using current CMS.

• Participate in corporate community and public relations events and opportunities as needed.

Typical Education

Associate's Degree (A.A.) or equivalent

Relevant Experience

5 years related experience and/or training

Other Information

• 5 years of full-time experience in technical or digital content management role

• Strong interpersonal and communication skills and the ability to work well in a team-oriented environment

• Excellent project-management skills and attention to detail

• Strong analytic skills

• Ability to thrive in a fast-paced environment while supporting several parallel projects simultaneously

• Strong customer service mindset and related skills

• Experience with Simpplr intranet management software ideal

• Adobe Creative Suite familiarity preferred

• Bachelor’s degree (B.A. or B.S.) from 4-year college or university preferred