What are the responsibilities and job description for the Site Support Technician II position at Simplot?
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary
This role will be based onsite at the Simplot Grand Forks Plant providing an intermediate level of subject matter knowledge to solve a variety of common IT business issues, problems and projects of moderately complex scope.
Key Responsibilities
Participates as a member of an IT technical team.
Performs basic analysis of functional or service requirements using fundamental understanding of IT business process or problems.
Exercise independent judgment within defined practices and procedures to determine appropriate action(s).
Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
Resolves technical issues of moderate complexity within a given technical area.
Partners with members of a given team or other IT teams as appropriate.
Identifies potential escalations and proactively alerts management.
Provides solutions to prevent problems from occurring in area of responsibility including patch management.
Reviews, implements and verifies changes / solutions of medium complexity and risk.
Ensures configuration management database entries are complete and accurate.
Typical Education
Bachelor's Degree (B.A. or B.S.) from 4 year college or university
Relevant Experience
3 years related experience and / or training
Other Information
- Good verbal and written communication skills.
- Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications).
- Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance).
- Experience in scripting and / or programming language.
- Experience with implementation, problem analysis and solutioning of infrastructure and business application environments.
- Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Exhibits a high level of initiative and integrity.
- Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence.
- Demonstrated ability to work with geographically dispersed teams.
- Ability to translate business needs into technical requirements and solutions.
- Travel up to 50% required (within U.S., and potentially some in Canada).
Job Requisition ID : 21281
Travel Required : Up to 50%
Location(s) : GF Plant - Grand Forks
Country : United States
