Shift Lead - Gardena

Description

About Simply Salad:

Simply Salad, started in 2010 by Bruce Teichman and Cameron Lewis, was founded on the idea that everyone should have access to healthy, fresh, flavorful, affordable food in a way that is fast and convenient.  If we can send rockets to Mars, we know this is achievable.  That’s why we’re so committed to our mission: to make eating well simple for everyone.

With 10 restaurants today in Greater Los Angeles, we are accelerating growth and will soon bring our unique offering to hundreds of additional communities.  To do this, we are looking for innovative, hungry (see what we did there?), and passionate people.  You’ll be joining a small but growing team working together in a collaborative, dynamic environment to succeed in our important mission.  The sky, or maybe Mars, is the limit for us and our expanding team. 

Position Overview:

Simply Salad is looking for a rockstar Shift Lead to join the team and assist with the daily operations at our Gardena location.  As the Shift Lead, you will help lead a high-energy team to deliver excellent customer service and execute on our vision to be a diverse, high-performance Company and culture.  We are a company that believes our people are our most important ingredient (even more so than our fresh greens from local California farms) and the ability to develop leaders will be a critical component to success.

You will serve as a key leader of the operations team and provide valuable input as we scale our organization.  This position will report to the General Manager and will collaborate closely with the rest of the store leadership team.

This position is restaurant-based and candidates must have the ability to work an open schedule to flex with business needs, which can include weekends, nights, holidays & additional days.

What You’ll Do:

- Supervisory Responsibilities: Assists with overseeing the daily staff schedules including ensuring compliance with meal breaks policies, authorizing overtime & calling in temporary staff if needed.   Assists with coaching conversations, team building & performance evaluations & reports progress/issues to GM. Assists with the hiring process and trains restaurant staff.

- Oversees food preparation, ensuring product quality & freshness and compliance with health, safety, food handling, and hygiene standards and reporting progress/issues to the GM.

- Ensures customer satisfaction with all aspects of the restaurant and dining experience.

- Handles customer complaints, resolving issues in a diplomatic and courteous manner, including gathering data on comments, customer feedback & service/food quality for GM.

- Assists GM manage food & beverage costs along with predictive forecasting of business levels.

- Reports all inventory and supply needs to the GM.

- Reports restaurant and equipment maintenance & compliance issues to the GM. Assist in scheduling of repairs.

- Maintains sales records and tracks cash receipts/deposits and reports issues to GM.

- Prepares and submits operations reports and other documentation requested by GM & senior leadership.

- Acts as a role model & brand ambassador for the company.

- Performs other duties as assigned.

Simply Salad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications