What are the responsibilities and job description for the Assistant Manager Operations position at SimplyApply?
Description
Position Summary :
Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees.
Tasks & Responsibilities :
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
- Assisting the Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations
- Ensuring compliance with federal, state, and local regulations
- Establishing a strong customer service / selling culture to maximize sales
- Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
- Assisting the Store Manager in ordering, bank deposits, and daily paperwork
- Must complete store paperwork at least once per week
- Must complete all store orders at least once per month
- Marketing within your community to increase market share and store revenues
- Resolving customer complaints for increased customer satisfaction
- Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
- Help maintain a neat and clean store environment for our customers and employees
- Other duties as assigned
- Attend monthly financial meeting with manager and district manager
- In the absence of a store manager, Assistant Manager will perform all store duties
Requirements
Pre-requisites :
Working Conditions and Physical Requirements :
Benefits :
SimplyApply
