What are the responsibilities and job description for the CLINICAL SUPPORT ASSISTANT position at SimplyApply?
Who we are looking for :
People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.
Benefits :
We have an excellent benefit package (some benefits are dependent on full time or part time status) including :
Paid time off
Paid holidays
Insurance - health, dental, group term life, and short-term disability
Uniform allowance
Jury duty pay
Traditional and Roth 401k with match
Profit sharing contribution
Awards program
Continued education & advanced training opportunities
Employee discounts
This is a 40 hour per week position.
Work hours are somewhere between 7 am and 5 : 30 pm dependent on the position and patient needs.
An Equal Opportunity Employer, Including Disability.
Responsibilities :
The Clinical Support Assistant plays a key role in supporting clinical and surgical operations by managing prescription refills, medication prior authorizations, appointment follow-ups, and after-hours patient care coordination. Serves as a resource to patient care issues including prescription and appointment management. This position functions independently and collaboratively within a team to ensure seamless patient care. The role also involves assisting the management team in quality assurance efforts to maintain high standards of clinical quality, patient satisfaction, and regulatory compliance.
Education & Experience :
Education - High school or GED equivalent
Excellent customer service skills as demonstrated in past work experience
Strong verbal and written communication skills
Experience using EHR systems and proficiency with basic Microsoft applications.
Prior healthcare experience preferred (ex : medical office assistant, pharmacy tech, nurse assistant)
Experience with prescription refills / prior authorization process preferred
Essential Skills And Abilities :
Ability to communicate effectively with patients, staff, management, and physicians.
Maintain a professional, respectful, and friendly demeanor at all times.
Ability to work independently and collaborate as a team player.
Exceptional time management and prioritization skills in a fast-paced environment.
Strong organizational skills and attention to detail.
Takes responsibility for personal actions and demonstrates accountability.
Commitment to quality, excellence, and continuous improvement.
Positive representation of the organizations mission and values.
SimplyApply
