At Houston Methodist, the Public Safety / Security Dispatcher position is responsible for providing support to the Public Safety / Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety / Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety / Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.
PEOPLE ESSENTIAL FUNCTIONS
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.
- Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
SERVICE ESSENTIAL FUNCTIONS
Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.Provides assistance for emergency situations, including security rounding.QUALITY / SAFETY ESSENTIAL FUNCTIONS
Monitors, operates, and responds to fire, elevator, and security alarms. Responds to hospital codes, alerts and other emergency situations and takes appropriate action.Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.FINANCE ESSENTIAL FUNCTIONS
Self-motivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently, does not waste supplies.Effectively manages expenses associated with outsourcing dispatching services, as needed.GROWTH / INNOVATION ESSENTIAL FUNCTIONS
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety / Security department.Generates and communicates new ideas and suggestions that improve quality or services within the department.Implements actions that promote a workplace safety culture and proactively prevents workplace violence.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION
High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)Associates degree in criminal justice or related field preferredWORK EXPERIENCE
Five years of police or security related experience of which three years should be police, security or emergency dispatch experienceLICENSES AND CERTIFICATIONS - REQUIRED
SECUR-N - Security Officer Non-Commissioned- State Licensure submission of application within 14 days of hire date and obtained within one year of employment within 14 days ORSECUR-C - Security Officer Commissioned - State Licensure Level 3 or Personal Protection Officer Level 4 licensure ANDDL - Driver License - State Licensure Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days within 90 days ANDNVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 daysLICENSES AND CERTIFICATIONS - PREFERRED
BLS - Basic Life Support (AHA)KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesMust possess strong customer service skills and professionally communicate and interact with staff and visitorsProficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and WebmailAbility to understand and work with technical security systems, hardware and softwareMust be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential / sensitive informationDemonstrates the ability to access information both in the department and within the hospital system to support the department as appropriateSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs NoBusiness professional NoOther (department approved) NoON-CALL
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call NoTRAVEL
Travel specifications may vary by department
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile :
Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women's services, neurology and neurosurgery, oncology, and primary and general medicine.
Houston Methodist is an Equal Opportunity Employer.
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