System Technician

Job description

TITLE: System Technician

TYPE: Full Time, Hourly, 40 hrs per week

REPORTS TO: Director of Operations

LAST UPDATED: January 22, 2025

Summary:

SimplyHome's mission is to empower independence through innovation. SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations. Our core values include:

• Innovation – creatively blaze new trails
• Excellence – abide by a higher standard
• Integrity – do the right thing
• Community – create connection and build family through service and joy
• Empowerment – respect everyone; help unleash the full potential in all
• Commitment – passion and dedication of heart, mind, and soul to the work that we do

Those whose values are aligned to the values listed above are enthusiastically requested to apply.

JOB PURPOSE:

The System Technician will work within our fulfillment team, supported by our Sr. System Technician, and will be focused on the production of smart-home systems and devices in order to meet the needs of our customers. The person in this role will have a strong conceptual understanding of the Internet-of-Things (IoT) and will primarily support new system builds through assembly, configuration, troubleshooting, refurbishing, and testing of peripheral devices and in-home sensor systems that we sell to our customers. In addition to building new systems, this role will also support the inspection and refurbishment of leased hardware and devices.

The process of building and assembling may require the use of soldering tools, hand tools, power tools; and the use of hands, fingers, and potentially magnification to work with small components.

This is a Full-Time hourly position for 40 hours per week. Pay range starting at $18 per hour. Flexible schedule with work hours between 7:30am - 5:30pm on Monday to Friday.

This is a fast-paced, collaborative and dog-friendly environment.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Program and Configure Firefly Apollo Home Systems
• Assemble, set up, program, configure, and test smart home enabling and assistive technology solutions; including lighting, thermostats, door locks, integrated devices, and/or other technologies according to system design specifications
• Perform System Diagnostics and Troubleshooting
• Diagnose and resolve technical issues related to smart home systems, devices, and outcomes, ensuring that systems functionality meet the customer requirements and operate seamlessly
• Maintain Stock Levels of Home System Peripheral Devices and Assemblies
• Ensure adequate supply of pre-built and configured assemblies, that include but are not limited to: Stove sensors, smart buttons, speaker kits, chair/bed pads, tablets, wearables, and/or other equipment
• Support the Hardware Refurbishment Process
• Receive, inspect, clean, refurbish, and test leased items to ensure proper function and reliability to be used in future leased packages
• Collaborate with SimplyHome Team members to Continuously Improve
• Work directly with SimplyHome team members as necessary to ensure customer-centered solutions, provide training, and support usage
• Support the Fulfillment Team, Tech Support Team, and Bench Technician through communication, check-ins, and work to increase efficiencies
• Support Workplace Compliance, Documentation, and Standardization
• Comply with defined work standards and procedures
• Maintain compliance and documentation of IT infrastructure, processes, and troubleshooting steps for reference and future troubleshooting.
• Update and maintain documentation relating to current work practices
• Perform other related duties as appropriate

Education/Experience:

High school diploma or GED equivalent is required. An Associate's or bachelor’s degree in a related field is preferred.

At least 2 years previous experience in a hands-on assembly, networking experience, or working in a technician capacity is required. Previous experience with Linux (non-GUI environments) is a plus.

Job Type:

• Full-time, hourly

Pay Range:

• Starts at $18.00 per hour

Qualifications/Requirements, Desired Skills/Traits: The requirements listed below are representative of the knowledge, skill and/or abilities required.

• Detail-oriented and self-motivated
• Patient and flexible
• Ability to work independently with some supervision
• Ability to understand the Internet of Things (IoT) and how devices function in various network applications
• Capable multi-tasker and time manager who is comfortable in a fast-paced environment
• Strong logical and technical problem-solving skills
• Demonstrated focus on following given procedures precisely
• Willingness to learn
• Basic computer skills
• Background check is required
• Proficient computer skills (PC and Mac preferred) in Microsoft Word and Excel, and Google Suite
• Excellent written and verbal communication skills
• Familiarity and/or ability to learn with Linux

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Onsite

Ability to commute/relocate:

• Arden, NC 28704: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Technician: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location:

• Onsite and in-person

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• related: 2 years (Required)

Ability to Commute:

• Arden, NC 28704 (Required)

Ability to Relocate:

• Arden, NC 28704: Relocate before starting work (Required)

Work Location: In person

Salary : $18