What are the responsibilities and job description for the Manager, Client Onboarding Operations position at SimplyInsured?
Job Description
Job Description
At SimplyInsured we are on a mission to eliminate fear in health insurance.
Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible.
We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships , we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.
Job Summary
In this position you will lead an organization of team leads and individual contributors focused on onboarding and successfully enrolling our new customers via the SimplyInsured platform. You will be a strong thought partner, operator, and leader with our Director of Operations and a key voice in shaping the overall future of the department. You will be challenged to improve processes and solve root-cause issues. You will hire, develop, and coach great talent for the organization in support of our mission. This position reports to the Director of Operations.
What you'll do :
- Lead, hire, and coach an outstanding team of 10-15 personnel assigned to key revenue operations activities (onboarding, submissions, and supporting operations)
- Drive conversion and enrollment metrics improvement to achieve high conversion of new business
- Drive process and conversion operations in broker of record business unit
- Act as a key stakeholder in improving operations with carriers and partners on revenue operations-related activities
- Identify trends, perform root cause analysis, and work with senior operations leadership and cross-functionally to improve overall operations
- Develop process improvements and resources (carrier references, etc) to improve team capabilities
- Oversee and actively work to improve team training, quality, and ways of working
What you'll bring :
What we offer :
Compensation :
The base salary range for this position is $75,000 - $90,000.
We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options.
Our Culture :
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
LI-Remote
Salary : $75,000 - $90,000
