Role Profile : Field Operations Specialist
Overview :
The Field Operations Specialist is a versatile professional responsible for comprehensively understanding and executing existing company processes. This role is primarily focused on training, job performance, and adaptability, with a key emphasis on supporting sales-related activities, providing service advice, and seamlessly stepping into various roles when necessary. The specialist's expectation is to increase or maintain the gross profit of a location.
This role will require heavy travel throughout the region and around 10% overnight travel.
Key Responsibilities :
1. Process Training and Execution :
- Thoroughly understand and master existing company processes related to sales, service, and operations.
- Train team members on established processes to ensure consistent and high-quality execution.
- Monitor and assess job performance, providing constructive feedback and support for improvement.
2. Float Role :
Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absenceEnsure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members.3. Remote Work - Sales :
Engage in remote sales activities, leveraging technology and communication tools.Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction.Collaborate with on-site teams to address customer concerns and maintain service quality standards.6. Performance Improvement :
Identify underperforming areas and collaborate with team members to implement improvements.Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation.Qualifications :
Proven experience in sales, remote work, and field operations.Excellent understanding of company processes and a track record of successful process execution.Strong interpersonal and communication skills.Ability to adapt to changing roles and responsibilities.Proficiency in remote work tools and technologies.Problem-solving mindset and ability to troubleshoot issues remotely.Proactive and self-motivated with a focus on achieving and exceeding performance expectations.Attributes :
Adaptability to different roles and responsibilities.Results-driven with a focus on maintaining or increasing gross profit.Strong leadership skills for floating roles.Collaborative and team-oriented.Strong commitment to process adherence and improvement.Locations Georgia Headquarters Yearly salary $120,000 - $160,000
Salary : $120,000 - $160,000
