OFFICE ADMINISTRATOR

Job Summary: The Office Administrator is responsible for administrative responsibilities of the branch office.

Essential Functions:

• Support all corporate departments such as Human Resources, Safety & Risk, Fleet Operations, Accounts Payable, Accounts Receivable, Sales, and Executive team. Respond to corporate requests in a timely manner.
• Maintain an understanding of company policies and procedures. Review company handbook periodically to ensure accurate knowledge.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards as well as all government regulations.
• Create and nurture a positive work environment by treating others with mutual respect and concern.
• Responsible for office operations such as ordering supplies, maintaining files, and running various reports.
• Timekeeping and basic payroll functions.
• Perform billing and work with Accounts Payable to resolve vendor statement issues.
• Assist with training new hires on policies and procedures regarding payroll time, expenses, and per diems.
• Open and review work orders in conjunction with dispatchers, branch managers, and operations managers.
• Open and review purchase orders.
• Update customer information and process credit pps.
• Answer office phones and handle appropriately.

• Participates willingly and effectively on team assignments and projects.
• Identifies areas of personal expertise and seeks out opportunities to lend expertise to working groups to maximize outcomes.
• Solicits input from team members.
• Fosters a working atmosphere conducive to collaborative efforts.
• Listens to constructive feedback and incorporates suggestions to achieve collective objectives.

• Organizes, expresses, and communicates ideas clearly in writing.
• Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation.
• Uses analogies, visuals, and other techniques to tailor communications to specific audiences.
• Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience.
• Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media).
• Clearly and effectively conveys information verbally.
• Asks appropriate questions.

• Establishes and maintains credibility with the public, customers, and co-workers.
• Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
• Conveys a positive attitude when interacting with customers and staff.
• Identifies opportunities to improve customer service and satisfaction.
• Engages the customer as a partner in delivering service.
• Recognizes that customer feedback is an opportunity to improve performance and identifies the need for any changes in service delivery.
• Understands customers and takes a proactive approach to meeting their needs in an effective and timely manner.
• Builds and maintains effective working relationships and partners with customers.

• Understands changes in work tasks, situations, and environment as well as the basis for change.
• Persists towards solutions and goals in changing circumstances.
• Acknowledges new information and adjusts responses accordingly.
• Adjusts timelines, results and expectations appropriately to changing needs.
• Overcomes obstacles to achieve results.
• Thinks and acts effectively under pressure.
• Identifies ways to incorporate new practices into existing framework.
• Remains flexible and open to new ideas and encourages others to value change.

• Relates to people in an open, friendly, and professional manner.
• Cooperates and works to gain support and commitment from others when performing tasks.
• Discusses subjects in a constructive manner, with all levels of staff.
• Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks.
• Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways.
• Fosters an environment conducive to open, transparent communications among all levels.
• Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal behavior.
• Presents oneself in a professional manner to maintain image and credibility.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong organizational skills.
• Strong customer services skills.
• Proficiency in Microsoft Office products.

Minimum Requirements:

• Three (3) years of experience in Customer Service, Office Procedures, and Accounts Payable.
• Valid Florida Driver’s License.
• Must be legally authorized to work in the United States.
• Must be able to understand, speak, read, and write in English

Physical Requirements:

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.