TOWER CRANE TECHNICIAN

Job Summary: The Tower Crane Service Technician is responsible for the maintenance, inspection, troubleshooting and repair of the equipment as well as providing expert technical assistance during erection, dismantling and climbing operations. Essential Functions: Visit customer sites to perform troubleshooting and subsequent repairs Visit customer sites to perform crane inspections Servicing and repairing equipment at the yard prior to crane erection Provide expert technical assistance during erections, dismantles and climbs Read and follow electrical schematics during troubleshooting procedures Read and understand the operations manual for all of the equipment Use of computer to program PLC’s, and ancillary equipment Resolve emergency breakdown situations and respond service calls, as required. Complete reports in a timely and detailed manner Respond to unplanned/emergency work outside of the normal work schedule Competencies: Communication - Delivers clear, effective communication and takes responsibility for understanding others. Organizes, expresses, and communicates ideas clearly in writing. Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation. Uses analogies, visuals, and other techniques to tailor communications to specific audiences. Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience. Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media). Clearly and effectively conveys information verbally. Asks appropriate questions Customer Service - Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self accountable for quality outcomes. Establishes and maintains credibility with the public, customers, and co-workers. Works with customers to assess their needs to meet/exceed requirements and expectations. Conveys a positive attitude when interacting with customers and staff. Identifies opportunities to improve customer service and satisfaction. Engages the customer as a partner in delivering service. Recognizes that customer feedback is an opportunity to improve performance, and identifies the need for any changes in service delivery. Understands customers and takes a proactive approach to meeting their needs in an effective and timely manner. Builds and maintains effective working relationships and partners with customers. Interpersonal Relations - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. Relates to people in an open, friendly, and professional manner. Cooperates and works to gain support and commitment from others when performing tasks. Discusses subjects in a constructive manner, with all levels of staff. Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks. Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways. Fosters an environment conducive to open, transparent communications among all levels. Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal behavior. Presents oneself in a professional manner to maintain image and credibility. Teamwork - Works with and helps others to accomplish objectives. Participates willingly and effectively on team assignments and projects. Identifies areas of personal expertise and seeks out opportunities to lend expertise to working groups to maximize outcomes. Solicits input from team members. Fosters a working atmosphere conducive to collaborative efforts. Listens to constructive feedback and incorporates suggestions to achieve collective objectives. Adaptability - Adapts quickly to change and easily considers new approaches. Understands changes in work tasks, situations, and environment as well as the basis for change. Persists towards solutions and goals in changing circumstances. Acknowledges new information and adjusts responses accordingly. Adjusts timelines, results and expectations appropriately to changing needs. Overcomes obstacles to achieve results. Thinks and acts effectively under pressure. Identifies ways to incorporate new practices into existing framework. Remains flexible and open to new ideas and encourages others to value change. Required Skills/Abilities: Minimum of 3 years of experience as a Technician. Strong organizational skills Strong customer services skills Strong verbal and written communication skills Minimum Requirements: Valid Driver’s License. Must be legally authorized to work in the United States. Must be able to read, write and understand English. Physical Requirements: Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check. Work is performed in a standard construction environment with prolonged periods of standing, sitting and/or walking. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 100 pounds at times. May occasionally be exposed to dangerous machinery, extreme noise and physical harm in areas requiring hard hats, safety glasses and steel-toed safety shoes. Ability to pass DOT pre-placement physical and physical capacities exam. Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodations.