What are the responsibilities and job description for the Senior Systems Support Engineer position at Simvay Systems?
Job Type: Full-Time
Experience Level: Senior (10 Years)
Benefits: Health Insurance Package, Retirement Package and Performance Incentive Plans, PTO
We are seeking an experienced and highly skilled Senior Systems Support Engineer to join our team in the design, implementation, and support of our client network and system infrastructure. This role requires deep expertise in Microsoft Windows Server environments, VMware environments, Cisco Networking and Windows client operating systems. The ideal candidate will play a critical role in ensuring the stability, security, and efficiency of our clients infrastructure while providing mentorship to junior team members.
- Design, configure, and maintain Cisco network infrastructure (Switches, Access Points and Firewalls)
- Design, configure, and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and file services.
- Design, configure, and maintain VMware Virtualization environments
- Provide expert-level support for Windows desktop operating systems (Windows 10/11).
- Lead infrastructure upgrade projects, network segmentation, and system migrations.
- Perform system and network performance tuning and optimization.
- Ensure security best practices across systems and networks (patching, access control, logging).
- Maintain documentation of systems architecture, procedures, and policies.
- Collaborate with cross-functional teams on IT strategy and roadmap development.
- Mentor junior administrators and engineers, providing technical guidance and training.
- 10 years of hands-on experience supporting and engineering Cisco network solutions and Microsoft systems.
- Proven experience and knowledge of Cisco IOS, layer 2/3 routing, VLANs, ACLs, and network troubleshooting.
- Proven experience and knowledge of Windows Server operating systems, including Active Directory architecture, Entra ID and management.
- Proven experience and knowledge of Windows client OS deployment
- Proven experience and knowledge of VMware
- Experience with enterprise backup solutions, monitoring tools, and scripting (PowerShell).
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication and interpersonal skills.