What are the responsibilities and job description for the PATIENT NAVIGATOR position at Sinai Chicago?
About Us:
At Sinai Health System d/b/a Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests, and treatments, it is about really caring for people with dignity and respect. That is what we do. We are dedicated to providing the best care to meet the needs of people, for our community, for our patients and for you.
Purpose:
Under supervision, the Patient Navigator provides health education, disease management education, health care and social service navigation services, and/or case management services to spinal cord injury patient’s inpatient/outpatient at Schwab Rehabilitation Hospital. Reports to the Manager of Grants, Operations and Patient Experience and has no direct reports.
Key Job Activities:
- Health and Disease Management Education
- Provide pertinent health education and health behavior information to the SCI patient population and communities with the intent of assisting community members in improving health.
- Serve as the link for participants to navigate resources in the community and health care system specific for the spinal cord injury population.
- Work closely with patients (and possibly their families) to provide health education in various settings (may include settings such as home visits, health fairs, community events, clinic, hospital, ER, via phone etc.).
- Establish positive learning expectations for patients/participants and their families by assessing their needs and explaining information in a clear and concise manner.
- Participate regularly in internal and external educational opportunities to enhance
his/her own skills and sharing the knowledge.
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- Under general direction of manager and other staff, coordinate educational for health care providers and the Schwab Rehabilitation team as needed.
- Create individualized plans for patients/participants including goal setting together with patients/participants.
- Under supervision, assist patients/participants/community members in obtaining the appropriate needed health services (e.g., doctors, follow-up exams, medications, referrals, etc.).
- Responsible for communicating needs/ questions/ concerns with supervisor / administration / other team members.
- Case Management
- Under supervision, provide basic case management for individuals and families as appropriate. Follow-up on all issues until resolved or the proper authorities are notified.
- Work with supervisor to respond to more complex cases appropriately.
- Follow-up and track all case management activities with supervision when needed.
- Community Awareness and Collaboration
- Understand and articulate the key messages of Sinai Chicago and/or other represented site/entity, if applicable.
- Administration
- Thoroughly document and record all interactions, data, and client anecdotes with program patients by using the data collection procedures established by the department. This may include inputting data and information into spreadsheets, databases, electronic health record systems and others.
- Follow all protocols for patient/participant interaction, follow up phone calls, and updating new contact information.
- May present program information at conferences and other professional events.
- Other
- Provide support to the staff as needed.
- Performs other duties as assigned.
Education and Work Experience:
- High school diploma or GED.
- One year of health education, health care, or related experience preferred.
Knowledge and Skills:
- Ability to provide basic education, one-on-one and in groups.
